Homeless Youth Residential Case Manager

Job Type

Full Time


Details: Dependent on Experience



Start Date:


Application Deadline:



4981 Shirley St
las vegas
United States



Under the supervision of the Programs Manager, the Homeless Youth Residential Case Manager is responsible for providing case management services to an assigned caseload of clients enrolled in the Independent Living Program (ILP) and Transitional Living Program (TLP). Case management will focus on stabilizing the client upon program entry, ensuring their needs are identified and met as appropriate, advocating for client, linking client to mainstream services, and assisting the client with successfully graduating the program and achieving self-sufficiency. As part of the case management team, the Homeless Youth Residential Case Manager is responsible for the day to day independent living stability of assigned youth in the independent living program.



Duties and Responsibilities


·        Manage a caseload of up to ten youth enrolled in the Independent Living Program (ILP) and Transitional Living Program (TLP).

·        Enforce all agency guidelines and expectations for youth in ILP/TLP (such as the Housing Unit Agreement, Visitor Agreement, Property Management Agreement, Monthly Case Plans, etc.).

·        Assist the client with identifying both their short-term and long-term needs and tasks needed to be taken in order to achieve self-sufficiency.

·        Work collaboratively with clients to achieve their goals and document these in their Monthly Transitional Case Plans and Case Notes.

·        Assist clients with appointments and referrals for health examinations (eye, dental, wellness, etc.).

·        Assist the client in accessing mainstream social services such as Medicaid and/or enrollment in the Supplemental Nutrition Assistance Program (SNAP).

·        Assist with random and scheduled property inspections as assigned and communicate any repairs or property concerns to the Facilities Staff and Programs Manager.

·        Collaborate with clients’ assigned Residential House Parents on client progress, client needs, and provide necessary client updates while working together to encourage and motivate clients to follow and meet their case plans.

·        Upon program graduation, assist the client with enrollment into the NPHY Aftercare Program and assist client with navigating aftercare services.

·        Utilize the Positive Youth Development (PYD) model when working with clients.

·        Recruitment for ILP/TLP: Work with Programs and Outreach Managers, and community partners to identify, assess and recruit eligible youth into the Residential Programs.

·        Educational/Employment Coordination: Work with clients to link them to opportunities for educational/employment advancement using NPHY and community resources (referrals, tutoring services, enrollment in the NPHY Vocational Program, etc.)

  • Becoming the clients’ liaison when working to connect clients to agency partners, external employers, volunteers, etc.
  • Prepare and distribute program reports to various individuals and entities, within specified deadlines.
  • Maintain client records, in the Homeless Management and Information System (HMIS) and case files, including but not limited to records of expenditures, activities, contacts, and other client information.
  • Transport clients, as needed (example: medical appointments).

·        Mobile Crisis Intervention: Respond immediately to Safe Place calls, conduct intake assessment, transport clients to safety, and plan follow-up.

·        Able to respond to crisis intervention calls 24 hours per day, during the work day and as needed at other hours.

·        Back-up for other Homeless Youth Case Managers: As part of a Case Management team, be able to assist and cross-train with other positions.

·        Provide backup and related supportive services to other agency staff, as needed.

·        Work within budgetary guidelines.

·        Other duties, as required or assigned by the Programs Manager and/or the Executive Director.



·        Knowledge/experience with youth case management (preferably experience working with the homeless youth population and/or youth in a residential or transitional setting).

·        Knowledge /experience working with youth utilizing Positive Youth Development, Motivational Interviewing, and other intervention techniques.

·        Knowledge of community resources such as transient youth care providers and employment/educational resources.

·        Knowledge of basic commercial trends such as the costs of transportation, groceries, rental fees, etc.

·        Knowledge of employment/educational attainment and resources.

·        Knowledge of issues and problems associated with being a minor in crisis or other unstable situations.

·        Knowledge of the current child welfare system and barriers for services.

·        Knowledge of issues and best practices for homeless and runaway youth, ages twelve to twenty.

·        Ability to communicate professionally and effectively both orally and in writing.

·        Ability to help develop and maintain a program budget.

·        Ability to assist clients in accessing and maintaining accounts at financial institutions, including assisting with financial management.

·        Ability to drive a motor vehicle, walk, lift and carry items up to 40 lbs., push, stoop, kneel, and stand for long periods of time.

·        Ability to work weekends and evenings, should expect to be available “on call” any given day of the week.

·        Ability to travel in state and out-of-state.

·        Knowledge of current and applicable state laws in reference to minors, i.e., tobacco use, drug use, prostitution, etc.

·        Knowledge of confidentiality laws and ability to adhere to them.

·        Able to maintain a high level of professional and ethical standards.

  • Knowledge of Office Suite programs (Word, Excel), internet, and web based email, as well as software and technology typically found in the work place. 


NPHY offers paid health, dental, and vision insurance for all full time employees. A company sponsored 403b plan and voluntary insurances are also available.

Level of Language Proficiency

Education & Experience

·        A minimum of a Bachelor’s Degree in Social Work from an accredited college is required.

·        Required that candidate is a Licensed Social Worker (LSW) in the State of Nevada. However, candidates that possess a Social Work degree (but have no current license) will be required to complete the LSW process during their probationary period upon hire.

·        Must be at least 21 years of age, can successfully pass a drug-test and criminal background check.

·        Experience working in residential case management preferred, but not required.

·        Experience working with homeless youth is preferred.

·        Current Nevada Class C driver’s license.

·        Proof of acceptable driving record and reliable transportation.

Professional Level


Minimum Education Required

4-year degree

How To Apply



If you are interested in this position and possess the above mentioned qualifications, please email cover letter and resume to hr@nphy.org, or fax to (702) 685-0764.