Client Relations Associate

Job Type

Full Time


Details: Salary for this position will be based on experience and qualifications.




426 South Yellowstone Drive
United States


The National Council on Crime and Delinquency (NCCD) works to improve social systems that serve society’s most

vulnerable individuals and families. Our research and training help these systems achieve better outcomes for

maltreated and neglected children, juvenile justice–involved youth, incarcerated individuals, and older adults.

NCCD is seeking an engaging individual to promote the value of our SafeMeasures® analytics service to existing

and potential clients and partners. You will develop and implement strategies that generate new clients and

partners and expand the reach and impact of the SafeMeasures service in the fields of child welfare, juvenile justice,

and other human service sectors. You will lead efforts and strategies for ongoing, continuous client engagement

and liaise with agency leadership and key decision makers to support positive working relationships and ensure

organizational responsiveness to client needs.


• Knowledge and experience working with and/or in child welfare, juvenile justice, or another

social service or justice-related field is required.

• Familiarity with federal and/or state child welfare or juvenile justice policy and reporting

guidelines is desired.

• Understanding of social services best practices is desired.

• Demonstrated experience in developing, maintaining, and strengthening client relationships;

building business development pipelines; and market analysis is desired.

• Bachelor’s degree in social work, public policy, or related social science field is preferred.

• Demonstrated experience working with and analyzing data that comes from large human

services agencies is preferred.

• Experience in data analysis and reporting and the ability to educate others in these areas is

highly desired.

• Frequent travel is required.

About SafeMeasures®

The SafeMeasures philosophy is to use analysis and web-based reporting to create transparent access to data for our client agencies from frontline practitioners all the way up to agency administrators and policy makers. Equipping our client agencies with timely information positions them to be proactive in their work. Using SafeMeasures data, client agencies can also monitor individual staff workloads and staff performance, set priorities for upcoming work, and provide aggregate reporting for various purposes. For more information about SafeMeasures, visit

What Makes NCCD Unique?

We are a century-old nonprofit organization of 100-plus motivated and mission-driven employees with offices in Madison, WI, and Oakland, CA.

At NCCD, we value and look to support diversity and inclusion, both in our external work and among staff. While we take pride in the serious impact of our work, our casual workplaces inspire teamwork and offer balance to the workday. Through monthly staff lunches and other regular events for learning and socializing, NCCD offers opportunities for staff to have fun and build camaraderie. For a peek inside NCCD, visit our photo gallery.

EEO Statement

NCCD welcomes and provides equal employment opportunities to all qualified applicants regardless of age, religion, sex, physical disability, medical condition, marital status, skin color, sexual orientation, gender identity/expression, race, national ancestry, or any other protected category.


NCCD’s comprehensive benefits package includes a no-premium cost share for employee medical coverage and generous vacation and paid holidays. Other benefits include dental, vision, life, and long-term disability insurance; retirement plans; sick leave; and more.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Join Us

If applying your expertise and talents to expand SafeMeasures and advance NCCD’s mission of just and equitable social systems interests you, apply at the link above and reference “Client Relations Associate” in the Position Desired field. Please note that an employment application is required for consideration.

Visit our website at for more information.