Managing Director, Analytics & Evaluation

Job Type

Full Time




307 West 38th Street
New York
New York
United States


The Managing Director of Analytics & Evaluation provides vision and leadership to the A&E Department as well as to the entire agency through the use of data to monitor program performance, improve the quality of services provided and spearhead new initiatives. This position manages the programmatic and administrative aspects of agency grants and contracts, analyzing data and preparing and submitting reports to monitor agency progress toward annual contractual goals including deliverables as well as billable services. This role manages the development of Quality Assurance and Continuous Quality Improvement (CQI) systems and oversees the evaluation of programs through quantitative and qualitative means.

The Managing Director makes recommendations for improving program efficiency, reaching targeted deliverables, quality and integrity. The Managing Director provides technical support and training in these areas to program staff; serves as a liaison to other departments and facilitates interdepartmental coordination on grant- and program-related matters. This is a high visibility position within the agency, with critical crossover between all departments, including Programs, Finance, Development, People Operations (HR) and IS. This is a crucial role at GMHC and requires someone with excellent management skills and the ability to serve and collaborate with all constituents in a highly customer-friendly environment.

Essential Job Functions

The following duties are mandatory requirements of the job:

  • Key resource in implementation of CEO-led adoption of TRIAD business/program management principles
  • Develops and implements key indicators and key indicator reports to be utilized by all levels of GMHC staff and management;
  • Analyzes processes to minimize data collection redundancies, eliminate unnecessary or unused information gathering activities and enhance reports and information to assist in improved performance for all information users;
  • Holds departmental responsibility for the implementation and use of GMHC’s Electronic Health Records system (HiNext’s TREAT);
  • Works in conjunction with Information Systems, evaluates and enhances the systems employed to store & retrieve data;
  • Works together with IS to develop new data systems and processes as needs arise;
  • Serves as a liaison between staff in Information Systems, Human Resources, Development and Finance as related to agency reporting needs;
  • Trains and supports staff on data collection and analysis systems;
  • Oversees, provides guidance and supports all Program Evaluation projects;
  • Collaborates with agency staff to assess needs and create and implement Quality Assurance measures and Continuous Quality Improvement projects;
  • Provides support in the coordination, editing and submission of grant proposals, monthly reports, modifications, and annual reports;
  • Acts as main contact for negotiation, collaboration and information with Contract Managers and Project Officers from the Federal, State and Local government;
  • Assists with procurement efforts through government Requests for Proposals or Applications (RFP/RFA) and Continuing Funding Applications (CFA) or Renewals;
  • Oversees the submission of contract interim and annual progress reports to the CDC and other funders;
  • Coordinates and supervises preparation of staff for audits, site visits, and other requests from funding sources;
  • Supports and develops organizational systems for tracking government and department documents;
  • Maintains a system of health records that meets industry standards for logical/ efficient organization, and revises as necessary;
  • Ensures that all health records are prepared for audits and meet standards of quality care;
  • Ensures that standards for HIPAA and Article 27F compliance are maintained and regulatory requirements are met;
  • Creates a welcoming and professional environment for all volunteers and embraces the value of volunteerism at GMHC;
  • Follows all CDC and other regulatory guidelines for security and confidentiality of data, along with best practices in administrative data roles as appropriate;
  • Some cross-over work with Information Systems as necessary;
  • Assists with special projects and other related duties as assigned by Managing Director of Information Systems & Operations

Other Responsibilities

The following duties are to be performed as assigned by the supervisor:

  • Work with and train staff in the Triad management structure

Education and Certification

  • Master’s Degree in related field (e.g., MPH, MPA, MBA) or equivalent combination of education and experience in this field
  • At least four years of experience at managerial level. Proven experience in non-profit administration, grant management, grant writing preferred, program evaluation, quality assurance as well as developing and managing large data systems and reporting structures

Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:

  • Must work well in a fast-paced environment
  • Advanced proficiency/experience with Microsoft Office Professional Suite of productivity software is essential
  • Must have knowledge of management systems

Professional Level


Minimum Education Required

Master's degree