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Resident Services Specialist

Posted by
Phipps Neighborhoods
|
New York, NY

Phipps Neighborhoods


New
|
Published 8 days ago

Phipps Neighborhoods serves approximately 10,000 children, teens and adults in three key areas that we have identified as the best ways to systematically address the risk factors associated with poverty. Our School and Community Education programs include early childhood education, after-school programs, community school engagement, and summer camps for school age children. To help older youth begin careers, our Learning and Career Development programs offer high school equivalency preparation, English for speakers of other languages, college prep, and work readiness services. And, to help our community members address the barriers that limit their success, we offer Community Resources including resident support, financial counseling, free tax prep, assistance accessing benefits, and more. These services are funded by government grants and contributions from foundations, corporations and individuals. 

Primary Function:

Provide one on one support to the residents of Phipps Houses who require guidance and support for matters related to: Housing, Education, Employment, Benefits, Financial, and connecting residents to community resources.

Duties and Responsibilities

  • Attend Bi-weekly Case Conference Meetings with supervisor to review case files.
  • Attend Community Resources Division Meetings, All Staff Meetings, and Case Management, Coaches, & Mentors Committee Meeting.
  • Assist residents of Phipps Houses with issues related to: health, entitlements. Arrears, employment. Education, training, and other relevant matters.
  • Enter data in Salesforce data base system.
  • Complete Universal Intake, and enter all existing and new clients into Salesforce data base system.
  • Participate in the Neighborhood Impact Alliance Meetings, Community Board and Local Precinct Meetings.
  • Meet quarterly with Property Management in order to ensure both organizations are working as a team to resolve resident’s concerns.
  • Share updates related to Agency Resource Manual on a monthly basis.
  • Conduct surveys of the needs of the families.
  • Organizes activities and works directly with residents in group or individual settings.
  • Recruits residents for programs; provides individual or group service to families.
  • Provides leadership support for residents; guides participants in development, recreation, education, and other activities.
  • Provides direct services’ to families through counseling and referrals. Develops Service Plans. Completes case notes for all client interaction.
  • Maintains liaison with cooperating local service providers, neighborhood schools, and other community based organizations.
  • Performs other related tasks deemed necessary by agency.

Qualifications:

  • Associates in human service, sociology, psychology, or related field
  • Bachelor’s degree preferred,
  • One to two years or more experience with client engagement with regards to: case management, salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.
  • A Bilingual candidate is preferred.

The Phipps Houses Group of Companies and Phipps Neighborhoods are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. The Phipps Houses Group of Companies and Phipps Neighborhoods organizations are committed to integrity, excellence, and diversity among its employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


 

 

 

Phipps Neighborhoods serves approximately 10,000 children, teens and adults in three key areas that we have identified as the best ways to systematically address the risk factors associated with poverty. Our School and Community…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 2-Year Degree Required
  • Professional

Benefits

Medical, Dental, Vision, 401(k) w/employer match, Vacation, Holiday, and Sick

Medical, Dental, Vision, 401(k) w/employer match, Vacation, Holiday, and Sick

Level of Language Proficiency

Bilingual Spanish preferred

Bilingual Spanish preferred

Location

902 Broadway, 13th Floor, New York, NY 10010

How to Apply

Please apply through our Job Portal using the following link:

https://recruiting.ultipro.com/PHI1005/JobBoard/d214740c-ca40-4152-b685-d0cc250f7326/Opportunity/OpportunityDetail?opportunityId=bc56d4e7-9a18-421c-bb5f-2c58ea701b2e

Please apply through our Job Portal using the following link:

https://recruiting.ultipro.com/PHI1005/JobBoard/d214740c-ca40-4152-b685-d0cc250f7326/Opportunity…

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