Reporting Specialist - Data and Quality Assurance

Posted by
Project HOME
Philadelphia, PA

Project HOME

Published 5 days ago

March 29, 2021


The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities; adult and youth education; and health care.


HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty and vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.



The work of Project HOME is rooted in our strong spiritual conviction of the dignity of each person.

We believe that all persons are entitled to decent, affordable housing and access to quality education, employment, and health care.

We believe in the transformational power of building relationships and community as the ultimate answer to the degradation of homelessness and poverty.

We believe that working to end homelessness and poverty enhances the quality of life for everyone in our community.

We believe that the critical resources entrusted to us to achieve our mission must be managed honorably and professionally.



Job Summary: The Reporting Specialist is responsible for coordinating millions of dollars in Federal funding from HUD and supporting the life cycle and performance management of residential data (working with staff to understand the processes and importance of accurate and timely data entry, corrections, audit preparation, etc.). To support this, the Reporting Specialist(RS) ensures that timely and accurate information about Project HOME’s residents is entered into the City’s Homeless Management Information System (HMIS); that data from Project HOME’s in-house systems (ETO Efforts to Outcomes) are complete, high-quality, and available for reporting to HUD; and that required Annual Performance Reports (APR) and other reports to government funding sources are prepared and submitted on a timely basis, accurate and complete. As part of the Data & Quality Assurance program, the Reporting Specialist will help meet the organization’s ongoing and changing needs for information about programs, staff, residents, and community members. This position helps to support the agency’s reporting to government funding sources and to support PH staff by monitoring accuracy and completeness of data entry.

Hours: Monday - Friday 9am - 5pm


·     Oversee and maintain excellent data entry and reporting for all HUD Funded/HMIS related activities:


Serve as the primary support and resource for staff in understanding HUD/HMIS data entry, reports and systems to ensure successful data entry and reporting

As part of the continuous quality improvement process, monitor and help staff improve data accuracy and completeness, and develop resources to support these efforts

Complete all required reporting through use of ETO; SAGE; City MIS/ClientTrack and other systems as needed

Routinely run and maintain regular reports and follow up with individuals and managers to address missing, late, or incorrect data across sites and programs


Run monthly HMIS Data Quality Reporting and follow up with staff to address data errors and issues prior to submission to the City

Report on performance measures as a part of the APR process, communicating back to managers about why they were missed and helping the organization take corrective action,

Maintain and document the APR reporting and submission process, including documentation of HUD program configurations, relevant contract and reporting requirements

Oversee the successful completion annual HUD and City HMIS annual reporting requirements including Renewal Applications, NOFA, Sheltered PIT count as required

·   Troubleshoot data entry errors, making corrections to the database when necessary.  Resolve ETO help tickets and support as relates to HUD and HMIS, provide backup support for other help tickets, ETO reporting, and ETO changes in general.


·   Maintain data about all Project HOME residents (as required) in the City’s HMIS system and internal ETO system as needed; reflect new and changed records in HMIS on a daily basis

Develop and document the process for duplicate data entry in ETO and the City HMIS system


·     Complete all required HMIS transfers in the City’s HMIS system, track all progress and work with staff to ensure timely and accurate processing of requests. Maintain documentation of transfer request process.


·      Ensure consistent compliance with internal data standards; conduct a “mock APR” process to ensure data quality at non-Continuum of Care (CoC) sites


·   Serve as the liaison with the City Office of Homeless Services for all HUD and City HMIS related requirements

·     Support departmental administrative and tracking activities including but not limited to: agendas and notes for department meetings, report reviews, training participation, office hours, and regular monitoring of weekly, monthly, and quarterly reports


·      Other duties as assigned




·     Bachelor’s degree or equivalent education and experience


·       3 years relevant experience


·       Proficient in Microsoft Excel and other relational data systems


Extremely detail-oriented, able to manage projects and meet deadlines


Customer-service oriented, highly responsive to program staff needs


·       Ability to communicate database information in a way that makes the system accessible to other users


Strong analytic skills, highly organized, capacity to take initiative, prioritize duties, and work independently



·     Prior experience working in an environment with a high degree of data discipline

·       Experience with ETO or other client or case management system(s)

·       Knowledge of HUD, housing, and/or homeless programs


Project HOME is an Equal Opportunity Employer



The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain…

Details at a glance

  • Full Time Schedule
  • Professional


Benefits offered:

Vacation Medical and more

Sick Dental

Personal Days Vision

Holidays 401K

Benefits offered:

Vacation Medical and more

Sick Dental

Personal Days Vision

Holidays 401K


Temporarily Remote
Work must be performed in or near Philadelphia, PA

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