Senior Program Manager – Quality Institute

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Published 29 days ago

OVERVIEW:  The Quality Institute at United Hospital Fund, in partnership with key stakeholders, develops and promotes innovative strategies and interventions that address quality, safety, and capacity challenges and help to build a more effective and equitable health care system for every New Yorker. Our work aims to elevate the needs/priorities of patients, families, and consumers across the spectrum of health care settings and to consider the impact of uneven health care quality on New York’s vulnerable populations. We focus on how to assess quality more effectively, engage patients in making informed choices about their care, and improve health care services, while we continue to develop the next generation of health care quality improvement leaders through a partnership with the Greater New York Hospital Association (GNYHA).

UHF encourages diverse applications from individuals with experience in health care delivery and quality improvement. Ideal candidates may have experience working in hospitals, ambulatory care or post-acute care. We also seek candidates from public health departments or other organizations that have partnered with health care organizations on quality improvement or health care delivery transformation. Additional applicant experience in policy or social services will be viewed favorably. We seek a diverse pool of candidates with experience that could include direct patient/client support, provider technical assistance, project or program management, consulting, public health operations, or policy/program analysis, among other types of experience focused on improving health care delivery and addressing disparities in the quality and outcomes of that care delivery.

JOB SUMMARY: The Senior Program Manager serves as a key member of the Quality Institute’s team of professionals and is involved in all aspects of the Institute’s quality assessment and improvement efforts including development of funding proposals; program design, implementation, and evaluation (including learning collaboratives); project management and reporting; research and data analysis; developing publications and making presentations; convening stakeholders and other dissemination activities. The position also requires the Senior Program Manager to become knowledgeable about UHF’s mission, focus areas, and activities.  


·      Ensure the effective launch, implementation, and completion of assigned projects and initiatives consistent with the goals and priorities of the Quality Institute

·      Manage, help promote, and advance the Quality Leaders Forum, a network of 70+ quality leaders in the New York metropolitan area and liaise with funders to provide updates.

·      Provide a full-range of project management support including background research; project design; technical assistance to project partners; preparation and monitoring of workplans and timelines; planning, executing, and evaluating stakeholder meetings and webinars; and liaison with external partners. In addition, it is important that the Senior Program Manager:

  • Ensure that all project milestones and deliverables are met within specified timeframes. 
  • Develop data collection tools and other resources to facilitate and standardize project activities and compile results for reports and other purposes. 
  • Draft progress reports and produce final reports as appropriate.

·      Work with administrative staff and provide operational oversight of meeting logistics and production of reports, deliverables, and presentations.

·      Work extensively with external stakeholders including trade association representatives, health care providers and plans, and clinical and other subject matter experts to shape agendas, content, and resources for quality initiatives, meetings, and webinars.

·      Provide technical assistance to teams of clinicians across health care settings, including outpatient clinics, acute care hospitals, and nursing homes in developing and implementing quality initiatives.  

·      Review literature and evidence-based practices and synthesize the information to develop project ideas, content, and resources.

·      Conduct systematic scanning to keep up to date on field of quality measurement.

·      Develop and contribute to publications, articles, and web content for internal and external audiences. Work closely with UHF Communications staff on publications and web content.

·      Assist in UHF grantmaking activities related to Quality Institute initiatives including development of RFPs and internal evaluations of grant applications and results.

·      Participate in conceptualizing and preparing grant proposals for seeking external funding support.

·      Contribute to effective and efficient functioning of the Quality Institute team, and fulfill requests for information related to internal management and oversight. Must be willing to assist as needed with pressing deadlines.


Minimum Education and/or Experience Required: 

·      Master's-level preparation (degree or three additional years of related experience in lieu of a degree) in health policy, public health, or health administration, or related field;

·      Minimum of 6 years of professional experience in program development, management, or research relevant to improving the quality of health care.

Knowledge and Ability: 

·      Strong written and oral communication skills, quantitative and qualitative analytic skills, interpersonal skills, including effective relationship-building and facilitation skills are essential. 

·      Exceptional skills in Microsoft Office (Outlook, Word, advanced Excel, and PowerPoint) and virtual meeting platforms, and superior project management and organizational skills, presentation skills, and attention to detail are needed to succeed in this position. 

·      This position also requires the ability and motivation to work both independently and collaboratively as part of a team, eagerness to learn new skills and content areas, a mature and positive outlook, flexibility, courtesy, and respect for diverse perspectives.

United Hospital Fund offers a competitive salary commensurate with experience combined with generous benefits, including health, dental, voluntary vision, life, and disability insurance; a tax-deferred annuity savings plan; paid time off; a commuting subsidy; collegial environment. 

Application Details 

Applicants can apply for the Senior Program Manager position by visiting our career page

Required documents:

·      Resume

·      Cover Letter

Please refrain from emailing and/or calling staff at UHF. All applicants must apply through our career center to be considered. 

United Hospital Fund is an Equal Opportunity/Affirmative Action employer committed to cultivating a diverse and inclusive environment/staff. Applicants receive consideration for employment without regard to race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, veteran status, military obligations, and marital status. All are strongly encouraged to apply.

OVERVIEW:  The Quality Institute at United Hospital Fund, in partnership with key stakeholders, develops and promotes innovative strategies and interventions that address quality, safety, and capacity challenges and help to build a more…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required


USD 90,000 - USD 120,000


Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
New York, NY, USA

How to Apply

Applicants can apply for the Senior Program Manager position by visiting our career page

Applicants can apply for the Senior Program Manager position by visiting our career page

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