Family Outreach & Network Operations Associate

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Published 20 days ago

Organization Overview

Excel Academy was founded in 2003 with the mission to provide a high-quality education to students in East Boston and Chelsea. Over the years, we have grown from one middle school to a network of four schools with 1,400 students in grades 5 to 12. At Excel Academy Charter Schools, we believe that when a student has the support and tools to pursue a productive post-secondary pathway aligned to their personal identity and values, it can fundamentally change their life trajectory. 

We present our students with educational experiences that allow them to grow and discover their best selves so that when they leave our halls, they can successfully navigate all of the post-secondary options available to them. You can read more about the impact of the Excel Academy model here.

At Excel Academy we learn from our students, families, and staff and make improvements. We have increasingly adapted to provide a holistic education that values our community as collaborators in the learning process, social-emotional support, equity for diverse learners, and fosters identity development. We prioritize an approach that is both rigorous and inclusive. Our team of passionate, intelligent, driven, and loving staff are at the core of the work we do. 

About the Role

The Network Operations Associate role is a full-time, salaried position providing data entry, communications, and administrative support to ensure the network’s operations run smoothly. This position works intensively with families during the student recruitment and student enrollment seasons. In addition, the Network Operations Associate manages data to provide compliance reports as mandated by the Department of Elementary and Secondary Education.

Duties and Responsibilities

Student Recruitment

  • Represent Excel Academy at student recruitment events in the East Boston and Chelsea communities, and as the primary contact for inquiries about student applications;
  • Enter student application data into our application database, and ensure the accuracy and completion of all application data; and
  • Review application data quality reports and troubleshoot data.

Student Enrollment

  • Serve as the primary point of contact for all families engaged in the enrollment process; 
  • Maintain accurate records of all enrollment offers through an online database;
  • Prepare weekly reports on enrollment trends during the enrollment season, March-August;
  • Enter student enrollment packet data into our student information system; and
  • Serve as the primary liaison between Excel and local schools while procuring prior student records and historical data.

Compliance Reporting

  • Enter data in our student information systems to ensure accurate, timely submissions of data reports;
  • Prepare and troubleshoot reports for mandated Department of Education data submissions;
  • Serve as the primary support contact for internal stakeholders with selected compliance reports;
  • Maintain compliance records as requested.

Nutrition Program

  • Complete monthly audits of Nutrition program records
  • Complete compliance reviews and reports as needed

Network Team Support

  • Implement daily and weekly systems to support the work of Excel Academy’s Network Team office, including maintaining supply closets inventory, procuring supplies and materials, completing monthly reports, and managing minor facility requests.

Other Responsibilities:

  • Serve as a member of the Network Operations Team and the organization-wide Operations Department, and contribute meaningfully to team meetings, professional development, etc.


  • Spanish & English fluency required
  • Associate degree preferred
  • Experience working with students and families in a public or charter school setting and/or demonstrated experience in customer service;
  • Strong interpersonal and communications skills; 
  • A detail-oriented approach to data entry and data management;
  • A willingness to learn more about technology and data management
  • A systematic and structured approach to managing tasks, with a demonstrated ability to maintain multiple priorities in parallel;
  • A minimum of two years of experience in an urban public school or charter school setting preferred;
  • A commitment to addressing inequity in education;
  • An unwavering commitment to and belief in all students and the mission of Excel Academy Charter Schools, including Excel’s values and educational model;
  • The ability to focus and thrive in a fast paced, entrepreneurial environment;
  • The ability to work effectively in a team environment and the willingness and desire to support others in doing their best work; and
  • An entrepreneurial spirit that reflects an openness to change, a willingness to problem-solve, and an interest in developing new ideas and programs.
  • Can speak to the importance of diversity, equity, and inclusion

Preference will be given to applicants who also:

  • Have experience in a public or charter school setting
  • Speak Spanish, Portuguese or Arabic fluently
  • Can speak to the importance of rigorous classroom instruction and culture

Excel Academy Charter Schools is committed to its work as an anti-racist organization. One critical element of that commitment is building and empowering a diverse staff that reflects the community that we serve.. We strongly encourage applications from candidates whose experiences share important points of intersection with those of our students. Staff who demonstrate fluency in Spanish, Portuguese or Arabic (languages spoken widely by our diverse community of families) will receive additional compensation, as will staff who are alumni of our schools.

Excel Academy Charter Schools do not discriminate on the basis of race, color, national origin, creed, sex, ethnicity, sexual orientation, gender identity, disability, age, ancestry, athletic performance, special need, proficiency in the English language or a foreign language or prior academic achievement.

Applications will be reviewed as they are received and candidates are encouraged to apply as soon as possible.

Organization Overview

Excel Academy was founded in 2003 with the mission to provide a high-quality education to students in East Boston and Chelsea. Over the years, we have grown from one middle school to a network of four schools with 1,400…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
  • Professional Level
    Entry level

Level of Language Proficiency

Spanish and English Fluency

Spanish and English Fluency


58 Moore St., Boston, MA 02128, United States

How to Apply

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