Member Services and Engagement Assistant

NTCA – The Rural Broadband Association is an industry trade association with the goal of ensuring that rural Americans receive broadband services on par with those available to urban residents—and at a reasonable cost. We believe the future of rural America is directly tied to the quality of its communications, and NTCA member companies deliver high-quality communications services in the most sparsely populated, highest-cost rural areas of the country. 

We are looking for an entry-level Member Services and Engagement Assistant to join our Member Engagement Division. This division includes conference and exhibit planning, training and education, membership, and sponsorship, and the Member Services and Engagement Assistant plays an integral role in supporting each of these functions.

What will you do? 

Provide exceptional customer service to our members and potential members, serving as a front-line contact for NTCA.

Develop relationships with members through attentive response to member requests.

Learn about a variety of Association functions through support for membership, conferences, sponsorship, and education.

Maintain and update the membership database and execute conference registration and equipment arrangements.

Collaborate with various departments to ensure daily operations, including Member Services and Engagement, Marketing, IT, and Finance.

Work with a team open to new ideas and contribute to improving process and procedure in a meaningful way.

The Member Services and Engagement Assistant position offers opportunities for an entry-level professional to develop a broad knowledge about the work of associations and develop skills that will benefit you in your career, regardless of your path. You’ll be joining a team that values working collaboratively and believes that employees at all levels can contribute to the work of NTCA.

What qualities does the ideal candidate possess?

Strong written and verbal communication skills

Demonstrated customer service experience

Strong organizational skills and the ability to multi-task, prioritize, and manage time wisely

Ability to work both independently and as part of a team

Willingness and excitement for domestic travel

Ability to excel in a fast-paced environment

Database management experience and significant knowledge of MS Office products preferred

Why work for NTCA?

NTCA offers competitive salary and excellent benefits including: Metro/parking subsidy, flexible work schedules, 401k contribution and defined benefit plan, and many more. We are located within 2 blocks of the Ballston Metro Station. 

COVID-19 Precaution:

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Please include a cover letter along with your application and resume for this position.