Sierra Club, the oldest and largest environmental organization in the country seeks a n organized and friendly Member Care Manager to join our front-line member response team in the Oakland, California headquarters office. The Member Care Manager is responsible for staff that respond to members, donors and the general public who have questions regarding Sierra Club benefits, programs and/or data records. Oversees telephone, mail and email responses, working collaboratively with all departments to respond to inquiries, research issues, update database records and resolve escalated problems as necessary. The Member Care Manager will also work with the Member Care team to provide customer service support for digital properties, including Adopt a Wild Animal (direct donation program), online store, Facebook, and AddUp (Sierra Club’s online advocacy hub).
Excellent benefits that include medical, dental, and vision coverage, and a retirement savings 401(k) plan.
Minimum Education Required
How To Apply
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