Women's Shelter Shift Supervisor, Sun-Weds 1PM-1130PM

Job Type

Full Time


Minimum: $39,520
Maximum: $49,920
Details: Hourly pay, overtime eligible




434 Harrison Avenue
United States


Pine Street Inn, New England's largest non-profit dedicated to ending homelessness, is seeking a second shift supervisor at its Women's Inn.


The 3-11 Guest Services Supervisor provides leadership and guidance to the Assistant Supervisor, program staff and guests of the Women’s Inn. Responsibilities include overseeing and advising on program design, development and decisions; scheduling; staff hiring, training and support; guest diversion, rapid rehousing and intakes; record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. The supervisor will maintain a close working relationship with Women’s Inn Director, Associate Director and other Supervisors. The Supervisor will be part of the evening shift rotation and will oversee all aspects of the Women’s Inn 3-11 shift, including a service model that emphasizes use of Motivational Interviewing, Trauma-Informed Care, and Crisis Prevention and Intervention training principles. The Supervisor will oversee the work of more than a dozen full and part-time staff as well as relief staff and temporary workers as assigned. The supervisor will ensure that services are provided in the spirit of the Inn’s traditional hallmarks of dignity and respect for all our guests.



  •  High school diploma or GED
  •  Minimum of two (2) years of leadership/supervisory experience in a human services setting
  •  Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges, including substance abuse and untreated mental illness
  •  Five (5) year’s direct care experience with people who are homeless or poor
  •  Experience utilizing motivational interviewing, trauma-informed care, harm reduction, and similar approaches when interacting with clients
  •  Ability to use computer, calculator, fax, copier machine and other office equipment
  •  Ability to access different building locations, and different program sites
  •  Frequent stooping, bending, stretching, standing, walking
  •  May include lifting of guests at times
  •  Ability to respond quickly in emergency situations
  •  Ability to work in foul weather, on weekends, or on holidays as scheduled
  •  Ability to work as essential personnel in the event of a weather or other declared emergency


Pine Street Inn offers the following benefits to full time employees:

  • Tufts Health Plan health insurance
  • Blue Cross dental insurance
  • Vision insurance
  • Discounted T passes, commuter and parking FSA
  • Medical and dependent care FSA
  • Generous paid time off
  • Employer-paid short and long-term disability insurance
  • 403(b) retirement savings plan, with employer contribution
  • Insurance and purchasing discounted group rates

Professional Level


Minimum Education Required

High School

How To Apply



Please apply online through our jobs portal; no emailed applications, please.