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Associate Director of Operations/Salesforce Administrator

National Council for Community and Education Partnerships


New
|
Published 21 days ago

March 8, 2021
December 11, 2020
$55,000 - $75,000Salary commensurate with experience.

Job Description

We are seeking a full-time Associate Director of Operations to help lead the organization’s internal data management, oversee invoicing and collections, and support event planning. The ideal candidate is a technology-savvy, results-oriented, and mission-driven professional who can work as part of a cohesive team, interact effectively with a diverse group of stakeholders, and can work independently in a challenging, deadline-driven environment. This position will report to NCCEP’s Vice President of Programs.

The Associate Director of Operations will be responsible for managing NCCEP’s Salesforce environment, data entry and management, invoicing and collections, and supporting our national conferences. This position requires collaboration with colleagues across the organization, including supporting our membership processes; overseeing our conference registration systems; and assisting our members and clients with purchase orders, invoicing, and billing. As such, we are seeking a customer-centric candidate that brings a diverse skill set and thrives managing multiple projects.

Primary Duties and Responsibilities

  • Manage NCCEP’s Salesforce environment, including data entry, administration, account maintenance, reports, dashboards, and tracking contracts and invoices.
  • Provide technical support to other internal Salesforce users.  
  • Support NCCEP’s program and finance divisions by managing purchase orders, contracts, and invoices.
  • Build and manage conference/event registration systems (Cvent), processing and cleaning registration data, and leading invoicing and collections.
  • Assist with the logistics for NCCEP conferences, providing on-site support, and managing on-site attendee records.
  • Other duties as assigned. 

 Qualifications and Requirements

  • A deep appreciation for NCCEP’s mission of expanding educational opportunity for low-income, first-generation, and underserved students.
  • Exceptional customer service skills and a commitment to satisfying the needs of our members and clients. 
  • Demonstrated experience administering Salesforce and fluency with data management systems, processes, and best practices.
  • Understanding of the contract to collections process, file maintenance, and record keeping.
  • Excellent organizational skills and the ability to effectively manage a diverse portfolio of work.
  • Strong communication skills, fluency with Microsoft Office, and an aptitude for learning new technology platforms are a must. 
  • Knowledge of – or willingness to learn about – event logistics.
  • Must be a self-starter who works well in collaborative settings, is detailed-oriented, and has exceptional interpersonal skills.
  • Bachelor’s degree.  

Job Description

We are seeking a full-time Associate Director of Operations to help lead the organization’s internal data management, oversee invoicing and collections, and support event planning. The ideal candidate is a…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required
  • Professional

Benefits

Excellent fringe benefits. This is an excellent opportunity to work in a mission driven organization that values leadership, dedication, and quality.

Excellent fringe benefits. This is an excellent opportunity to work in a mission driven organization that values leadership, dedication, and quality.

Location

Washington, DC

How to Apply

How to Apply

If you’re interested in helping create educational opportunities for hundreds of thousands of students nationwide, we welcome you to submit your application.

Please note that due to the high volume of inquiries, we will only contact those who are selected for an interview.

Interested individuals should send a cover letter detailing how your skills and experiences align to this job description, your resume, and salary requirements with the subject line “Associate Director of Operations” by December 11, 2020:

Juana Adaniya

NCCEP

Juana_Adaniya@edpartnerships.org

No Phone Calls Please

NCCEP IS AN EQUAL OPPORTUNITY EMPLOYER

How to Apply

If you’re interested in helping create educational opportunities for hundreds of thousands of students nationwide, we welcome you to submit your application.

Please…

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