Search

Job

Box Office Associate

Posted by
Boston Ballet
|
Boston, MA
New
|
Published 8 days ago

This front-line, non-exempt position is responsible for selling single, group, and subscription tickets for Boston Ballet performances and providing excellent customer service and accurate information to all patrons. This position will work remotely temporarily with a return-to-the office date to be determined with at least one month of notice.


ESSENTIAL DUTIES

·      Process subscriptions, exchanges, ticket sales, and group ticket sales using Tessitura (Boston Ballet’s customer relation management database)

·      Approach each call with a focus on creating loyalty, maximizing revenue, and ensuring that the theater looks as full as possible

·      Accurately respond to customer inquiries in person and on the phone, including subscription procedures, seating issues, ticket prices, exchanges, Boston Ballet schedule, casting, and Boston Ballet special events

·      Answer phones in a timely manner and provide excellent, friendly customer service to all Boston Ballet patrons

·      Participate in outbound calling campaigns, as directed by the Box Office Manager

·      Balance and reconcile sales/exchange activities daily

·      Perform various administrative tasks: dispense tickets at the window and via mail, file subscriptions and other orders, and assist with database cleanup

·      Responsible for working at the theatre in the Box Office during performance weeks or at times for other Boston Ballet events


QUALIFICATIONS/REQUIREMENTS

·      Bachelor’s degree or equivalent work-related experience required

·      Minimum of 1-3 years of experience in sales and customer service

·      Strong customer service skills; professional, enthusiastic, and accurate with numbers

·      Flexible, positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environment

·      Computer skills with the ability to use Microsoft Office, Excel, and Word. Experience with Tessitura a plus.

·      Enthusiasm to contribute to a work environment that strives for diversity, equity, and inclusion.

·      Evenings and weekends required during performance weeks


Boston Ballet is an equal opportunity employer


This front-line, non-exempt position is responsible for selling single, group, and subscription tickets for Boston Ballet performances and providing excellent customer service and accurate information to all patrons. This position…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    May 3, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Benefits

·      BCBS HMO health insurance plan with no deductible

·      BCBS dental insurance with employer providing 100% annual premium for individual coverage

·      Flexible Spending Accounts (FSAs) – health, dependent care, transit, and parking

·      Employer-paid life and disability plans

·      Immediate access to 403(b) retirement savings plan featuring both pre-tax and Roth options

·      Ability to purchase MBTA passes on a pre-tax, payroll deduction basis up to IRS monthly limit

·      Paid time off – holidays, vacation, personal, and sick days

·      Free adult dance classes

·      Complimentary tickets to Boston Ballet performances


·      BCBS HMO health insurance plan with no deductible

·      BCBS dental insurance with employer providing 100% annual premium for individual coverage

·      Flexible Spending Accounts (FSAs…

Location

Temporarily Remote
Work must be performed in or near Boston, MA
Associated Location
19 Clarendon Street, Boston, MA 02116

How to Apply

To apply for this position, please send a resume and cover letter to jobs@bostonballet.org.  IMPORTANT – PLEASE INCLUDE THE NAME OF THE POSITION FOR WHICH YOU ARE APPLYING IN THE SUBJECT LINE OF YOUR E-MAIL. No phone calls please.

To apply for this position, please send a resume and cover letter to jobs@bostonballet.org.  IMPORTANT – PLEASE INCLUDE THE NAME OF THE POSITION FOR WHICH YOU ARE APPLYING IN THE…

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.