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Fiscal Sponsorship Associate

Posted by
Community Partners
|
Los Angeles, CA

Community Partners


New
|
Published 17 days ago

$55,000 - $60,000

The Organization

Community Partners offers expert guidance, essential services, and a strong dose of passion to help foster, launch, and grow creative solutions to community challenges. For 28 years, hundreds of individuals, groups, foundations and other institutions have worked with Community Partners to create new nonprofit projects, establish coalitions, and manage major philanthropic initiatives to benefit the region.

Across all program areas, Community Partners works toward our organizational vision: an equitable, thriving, and inclusive civil society.

Our work includes:

Fiscal Sponsorship

We provide the structure, finance and administrative services, expert counsel and connections that help nonprofit leaders succeed.

Intermediary Services

We help foundations, corporations, government agencies and other institutions achieve greater impact.  

Knowledge Sharing

We offer workshops, reports, speaking engagements and a range of publications to help strengthen the field.

Community Partners today works with upwards of 180 fiscally-sponsored projects and initiatives and manages roughly $70 million in revenues annually. Our work spans the fields of civic engagement, arts and culture, education, social justice, health, public policy, social services, and youth. To learn more, please visit us at www.CommunityPartners.org.

THE POSITION

Community Partners seeks a full time, hourly (non-exempt) Fiscal Sponsorship Associate. Reporting to the Senior Director of Application Development and Operations, this position provides high-level helpdesk and administrative support for the fiscal sponsorship program. The position involves a great deal of front-line customer service. The successful candidate will be incredibly personable, have an incredible amount of patience, particularly as it relates to explaining the same information multiple times a day. Additionally, the candidate will be able to operate independently while responding professionally and promptly to inquiries from our fiscally sponsored projects. Community Partners staff are working remotely during COVID-19; after re-opening, we will return to our ADA-accessible offices in downtown Los Angeles.


 RESPONSIBILITIES

  • Front-line customer service for fiscally sponsored projects
  • Answer emails and phone calls related to applying for, orienting, and managing a fiscally sponsored project; human resources; accounts payable; accounts receivable; grants; contracts; insurance; etc.
  • Assist projects in navigating and training on AccuFund, Paylocity, Certify, Box, DocuSign, Network for Good, and Zendesk.
  • Collaborate with colleagues to provide clear, concise, communication to all projects.
  • Manage an online helpdesk through Zendesk. Act as the primary point of contact for projects. Assign, triage, and manage all tickets. Assist in managing the automations, tags, and implementation of Zendesk in collaboration with individual teams.
  • Create and maintain boilerplate correspondence
  • Process and submit invoices and payment requests for limited fiscally sponsored projects.
  • Send monthly financial statements to limited fiscally sponsored projects.
  • Contribute to team efforts by accomplishing other duties as needed.


QUALIFICATIONS

  • Bachelor’s degree (or equivalent experience) with 2-4 years of relevant work experience is required.
  • Must have exceptional customer service and interpersonal skills. A professional demeanor in communicating with projects, staff members at all levels throughout the organization, and with others.
  • The successful candidate will demonstrate the following attributes: self-motivated, creative problem-solving skills, excellent verbal and written communication skills, an ability to give exceptional customer service when presented with challenging situations, a strong attention to detail, well organized and the ability to manage responsibilities independently.
  • Able to learn online applications quickly and troubleshoot online systems when needed.
  • Able to understand an issue and take initiative to develop and implement solutions.
  • Experience in customer service and documenting customer interactions in a CRM.
  • Proficiency with Word, Excel, and experience with web-based software required. Previous experience with Salesforce and Zendesk is a plus.
  • We welcome applications from people who consider themselves under-represented in the nonprofit sector even if they feel they meet only some of the qualifications.
  • Experience with or interest in supporting charitable projects. 

PHYSICAL

The employee is regularly required to sit for extended periods of time, frequently required to walk and stand. The employee must also use their hands to operate office equipment and reach with hands and arms. Employee may occasionally climb, stoop, kneel or bend. Employee may occasionally lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable individuals with special needs to perform essential job duties.

COMPENSATION

Salary range: $55,000 - $60,000 depending on experience

Benefits include paid holidays and vacation, a 403(b) plan (with employer match after two years), medical, dental, vision, flex spending, Metro pass, and a range of professional development opportunities. Community Partners has a 9/80 work week option under which employees may elect to work 80 hours in 9 days and take every other Friday off (after completion of introductory period).

Community Partners® is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring

The Organization

Community Partners offers expert guidance, essential services, and a strong dose of passion to help foster, launch, and grow creative solutions to community challenges. For 28 years, hundreds of individuals, groups…

Details at a glance

  • Full Time Schedule

Location

On-site
Los Angeles, CA

How to Apply

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