1216 Arch Street
Nationalities Service Center (NSC) is Philadelphia's leading immigrant and refugee services organization empowering individuals to build a self-sustaining and dignified future. We believe that immigrants and refugees are a critical part of the fabric of life in the United States, and it is our vision that all immigrants and refugees achieve a life of dignity, safety, stability, sustainable opportunities, and meaningful connections to their communities. To this end, NSC provides comprehensive services, including legal representation, community integration, access to health and wellness services, and opportunities to achieve English language proficiency.
The Case Manager position will provide social service case management, information and referral and outreach services to immigrants and refugees through the Family Strengthening Program at NSC. The Case Manager will support the Program Coordinator in recruitment and outreach to engage interested client. The Case Manager will implement the Family Strengthening curriculum through workshops after completing requisite training. The Case Manager provide services including determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of goals. The Case Manager position also maintains case records and prepares reports.
The Case Manager position has internal contacts with the entire staff and external contact with clients, funders, visitors, representatives of other social services agencies, and the community. This position has access to sensitive NSC and client information and is expected to handle such information with integrity and professionalism. This position is expected to represent NSC in a professional manner.
The Case Manager position will report directly to the Project Coordinator, overseen by the Director of Health and Wellness, and participate in department activities as necessary.
Provide case management support to clients seeking services from the Empowerment Program including:
- Determine and document eligibility
- Assess needs and develop case management plan in partnership with client
- Identify resources to successfully begin to meet needs
- Document all client interactions and proactively supporting client’s pursuit of goals
- Track progress and needs of clients and their families.
- Develop post-service plans
- Maintain case and program records
- Advocating on behalf of the clients and those similarly situated within NSC and throughout the broader community.
- Assist in recruitment for workshops
- Plan and implement workshops for enrolled participants
- Communicate with third parties, anchor relatives, school officials, welfare staff, etc. on behalf of the clients, and assisting in the transportation to social security offices, etc.
- Conduct all activities within the funders’ and NSC’s guidelines.
- Actively participate in weekly case meetings and other department, agency, community and provider meetings, as needed.
- Maintain accurate, timely and orderly case database and financial records and preparing reports in a timely and accurate manner.
- Attend relevant workshops or join professional groups as necessary to maintain professional knowledge and licensure.
- Adheres to NSC’s security guidelines and ensures the appropriate handling of sensitive information.
- Facilitates and attends relevant staff meetings to promote communication and execution of goals.
- Completes special projects specific to the function of the department or as needed for the department as directed by Supervisor.
- Other duties as assigned within the scope of position expectations.
Knowledge, Skills, and Abilities
- Understanding of NSC’s mission, vision, values, programs and services and business plan.
- Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
- Ability to effectively use standard office equipment.
- Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
- Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
- Adheres to all NSC and departmental policies and procedures.
- Attends all NSC in-services as required.
- Strong written and verbal communication skills and effectively communicate with individuals and groups.
- Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of goals.
- Ability to effectively interview and engage a client in appropriate programming.
- Ability to effectively conduct one on one advocacy and/or educational presentations.
- Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.
Experience, Education, and Licensure
Minimum Experience: 1+ years of case management experience working within the refugee and immigrant community. Bilingual skills are required (Spanish, French, Burmese, Karen, Chin or other language with large presence in Philadelphia)
Minimum Education: Bachelor’s degree from an accredited college or university in a related field of study or equivalent experience preferred.
Licensure: Knowledge of public transportation.
The position is part-time. Salary is commensurate with experience.
Level of Language Proficiency
Bilingual skills are required (Spanish, French, Burmese, Karen, Chin or other language with large presence in Philadelphia).
Minimum Education Required
How To Apply
Please email detailed letter of interest and résumé to firstname.lastname@example.org