Search

Job

Membership Assistant

Posted by
New
|
Published 1 day ago

Membership Assistant

The American Association for Justice (AAJ®) is seeking a Membership Assistant for its Membership department. AAJ works to preserve the constitutional right to trial by jury and to make sure people have a fair chance to seek justice when they are injured by the negligence or misconduct of others—even when it means taking on the most powerful corporations. 

Job duties include:

  • Provide customer support for membership hotline.
  • Make daily retention calls, assist in pulling retention list and emailing members their renewal cycle.
  • Check membership voicemails, emails, and faxes daily.
  • Maintain clean, complete, and accurate membership database records. 
  • Process new membership applications, renewal invoices, create new member records, and update the membership database.
  • Assist with data maintenance and integrity.
  • Process reconciled daily batches, refunds, adjustments, and cancellation requests.
  • Generate individual invoices. 
  • Assist with the coordination of all aspects of AAJ’s membership recruitment and retention programs including, but not limited to phonathons, mailings, and research of prospective members.
  • Provide membership staff with weekly and monthly reports.
  • Actively promote a membership and customer service culture throughout the organization.
  • Perform other duties and tasks as assigned.

Minimum Qualifications:

  • Bachelor’s degree from an accredited college or university or 5 years’ relevant work experience in lieu of a degree.
  • Previous demonstrated ability to work independently, prioritize, and meet deadlines.
  • Excellent interpersonal and communication skills both oral and written.
  • Customer service experience required.
  • Prior association and/or non- profit experience preferred.
  • Knowledge of CRM database preferred.
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook. Prior experience in NetForum preferred.
  • Strong organizational, analytical, problem solving, and time management skills.
  • Ability to work in a team environment.
  •  Interest in social justice, politics, and protecting consumers is preferred.
  • Some travel may be required.

*Due to COVID-19 this position will temporarily work remotely.

AAJ offers competitive salaries and excellent benefits. AAJ is an Equal Opportunity Employer. No phone calls please.

Click here to apply!

https://www.justice.org/about-us/aaj-careers

Membership Assistant

The American Association for Justice (AAJ®) is seeking a Membership Assistant for its Membership department. AAJ works to preserve the constitutional right to trial by jury and to make sure people have a fair chance to…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Location

Temporarily Remote
Work may be performed anywhere in United States
Associated Location
777 6th St, NW, Washington, DC 20001, United States
Suite 200

How to Apply

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.