Program Assistant

Job Type

Full Time



Start Date


Application Deadline



United States


Who We Are:

Avenue is an award-winning non-profit organization dedicated to building affordable homes and strengthening communities. Avenue has been in existence for 27 years and offers competitive compensation plans and benefit programs.

Community and teamwork are critical to the success of Avenue. We are always looking for passionate, dedicated employees to help us continue the mission and positively impact the communities that we serve. For more information about what we do, please visit us at


The Program Assistant serves as a driving force for the organization by providing excellent customer service to clients who call, walk-in, visit our website, and in the day-to-day operation of the program. The Program Assistant positively influences the perception of the organization’s value in the market with competency, efficiency, and follow-through.


The Program Assistant works closely with Avenue’s Home Repair team to ensure clients are receiving individualized services in a timely and thorough manner. The position plays an essential role in creating sustainable homeowners by supporting the concerted efforts of the home repair team in their day to day work. Being in a customer facing role at the Housing Recovery Center allows the Program Assistant to further the work of the team by coordinating customer service efforts and completion of essential tasks. The Program Assistant also plays a critical role in assisting with the day-to-day administrative operation of the program.


The Program Assistant will perform a variety of duties and tasks with respect to program development and implementation including, but not limited to:

●       Answering the phone and speaking with prospective clients about our services and products and answering relevant program questions.

●       Managing all incoming communication from past, prospective and future clients via phone, email, and client-facing technology to ensure excellent customer service.

●       Providing personalized customer service to clients in order to positively influence the client’s perception of the value of the organization’s services.

●      Assisting prospective clients with completing applications for housing recovery programs, including reviewing, scanning and uploading documents.

●      Acting as support staff to office in order to facilitate the overall mission of the Housing Recovery Center.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

●      Bachelor degree and two-plus years in customer service field. Experience may be substituted for education.

●      Excellent organizational skills. Ability to work independently and in as part of team on multiple tasks simultaneously.

●      To perform this job successfully, an individual should have knowledge of Microsoft Office applications.

●      Bilingual capability (English/Spanish) is essential and a priority. 

●      Must have reliable transportation with a valid driver’s license.


Avenue is an equal opportunity employer and al qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


What We Offer:

In addition to the opportunity for growth and meaningful work, Avenue offers a very generous benefit and paid leave package to all employees.

Benefits include:

●      Short Term Disability – 100% Employer Paid

●      Long Term Disability – 100% Employer Paid

●      Life Insurance and ADD – 100% Employer Paid

●      401k Plan with Employer Match

●      Medical – 100% Employer Paid for Base Plan (four plans offered)*

●      Dental*

●      Vision*

*required to work average of 30 hours + per week to be eligible for this benefit

Avenue offers work/life balance through:

●      Paid vacation for both part-time and full-time employees

●      Sick Leave

●      Holiday Pay

●      Paid Parental Leave


Level of Language Proficiency

●      Bachelor degree and two-plus years in customer service field. Experience may be substituted for education.

●      Bilingual capability (English/Spanish) is essential and a priority. 

Professional Level


Minimum Education Required

4-year degree

How To Apply

To Apply:

To apply, please submit the following information via e-mail to

  1. Cover letter that explains the following:

●      How your skills and experience are relevant to advancing the tasks outlined for this position; and

●      Include your salary requirements.

  1. Resume
  2. Three (3) professional references with contact information

At this time, only e-mail applications will be accepted. No phone calls, please.