The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for more than 170 years. CSS’s Health Initiatives Department runs a number of statewide programs that help New Yorkers find and use their health insurance or otherwise access health care, including the CSS Navigator Network; Community Health Advocates (CHA); the Independent Consumer Advocacy Network (ICAN); and the Facilitated Enrollment for the Aged Blind and Disabled program. These services are free for New York healthcare consumers and small businesses. It also coordinates the Health Care for All New York Campaign, a coalition of 170 groups dedicated to securing quality, affordable coverage for all New Yorkers.
In October 2018, CSS expects to launch New York State’s first Behavioral Health Ombudsprogram (BHO) which will help people with mental illness and/or substance use disorder navigate and secure benefits through their insurance plans. CSS seeks to hire two BHO Health Counselors who will provide consumer assistance to people (or the family members of) with mental illnesses or substance use disorder and/or to health care providers serving New Yorkers with behavioral health needs, including:
- Provide information, education, advice, navigational services and appeal representation to beneficiaries on how to successfully utilize health insurance and/or care.
- Respond to live calls from consumers, family members or providers on the BHO Helpline.
- Provide training and presentations to beneficiaries, family members, advocates, providers, and others, as needed.
- Prepare training materials and fact sheets as needed.
- Maintain thorough case records of services provided, advice, appeals and/or referrals.
- Help identify systemic trends or practices that adversely affect clients and work closely with senior CSS staff and other appropriate stakeholders.
- Other responsibilities identified by Supervisor.
- A minimum of one year experience providing assistance to consumers and/or advocates on health insurance, health care access issues, or providing assistance to people with behavioral health needs.
- BA required; graduate degree in law, nursing, public health, or social work preferred.
- Ability to touch-type at least 35 WPM.
- Ability to speak, type and write clearly, concisely, persuasively and keep detailed notes of all communications.
- Intermediate proficiency in Microsoft Outlook and Word; basic proficiency in Microsoft Excel.
- Research and data-based management skills preferred.
- Written and spoken fluency in Spanish or a language other than English strongly preferred.
A cover letter and resume are required for consideration. Compensation is commensurate with experience.
Competitive benefits package available.
Level of Language Proficiency
Fluency in Spanish is preferred.
Minimum Education Required