Program Director

Job Type

Full Time


Details: DOE




260 Golden Gate Avenue
San Francisco
United States


Hamilton Families                            

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit           

Program and Position Overview

Hamilton Families Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day and critical social services to 50 families a night (about 150 individuals) for up to six months. The program provides emergency beds for families in immediate crisis and private rooms for families on the city’s shelter waitlist. Participants receive comprehensive support services that include case management with referrals and linkages to community services and benefits, employment and life skills training, access to basic health services, children’s services, three meals a day, and innovative and direct assistance in securing permanent housing.

The Program Director is responsible for the leadership of Hamilton Families’ Shelter Program – the largest 24/7 family shelter in the City of San Francisco. The Director will provide effective leadership, direction and support to all programmatic, fiscal and administrative functions at Hamilton’s Shelter Program (HSP) - delivering client-centered programming, a safe and clean environment, nutritious meals and ensuring the program is in full compliance with both organization and funder requirements. In doing so, the Program Director is responsible for managing the program’s budget of $2.6 million and overseeing a staff of approximately 37 FTEs. The Program Director reports to the Director of Programs and is a member of HF’s leadership team.

Primary Duties and Responsibilities

  • Program Leadership and Development:  Lead a culturally diverse, fast-paced emergency shelter for families experiencing homelessness; Oversee implementation of all aspects of the program, including participant services, facility operations and program management; Collaborate with the organization’s other service programs and administrative offices; Conduct public speaking during information sessions, orientations, seminars, training and special events. 
  • Staff Supervision and Development:  Responsible for providing overall team leadership, supervision and management of program staff; Hire and manage program staff in accordance with HF personnel policies and procedures; Oversee and facilitate staff onboarding and development; Maintain and promote the cooperative, harmonious, teamwork environment HF strives to foster within the workplace.
  • Staff/Participant Relations:  Oversee the successful management of staff/participant relations. Provide quality assurance oversight and monitoring as well as risk management. Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Hamilton Families. 
  • Administration and Fiscal Management:  Responsible for the successful management of the program’s overall operating budget in accordance with established fiscal guidelines. Assist in representing the program to funders, volunteers, and donors as needed. Ensure the program and its operations are in compliance with all stated funder and other relevant contractual obligations.  
  • Contract Compliance:  Ensure the program and its operations are in compliance with all relevant contractual obligations. Participate in HF grant/funding efforts by researching and writing compelling grant requests to support and/or expand our work.  Efficiently perform necessary administrative obligations including updates on work performed, audits and reports, etc. as necessary.
  • Organizational Relations:  Strategically select, develop and maintain close working relationships with partnering organizations and coalitions. Coordinate with referral agencies, identify community resources, and work with staff to develop creative ways for participants to practice and strengthen their independent living skills. Represent the agency within the City’s Family Coordinated Entry System and in grievance hearings for families, community meetings and events, and other forums.
  • Facility Management:  Responsible for overall facility management and oversight, including final responsibility for maintenance, purchasing, and oversight of food services, custodial services and repairs. Ensure a safe, healthy and efficient work place environment for staff, residents and visitors.

Qualifications, Skills and Abilities

  • Master’s degree in social work, non-profit administration, or related human services field is preferred. An acceptable combination of education and experience will be considered.
  • Minimum of five years of progressive experience in program management, preferably in an emergency housing setting. Experience managing union employees is a plus.
  • Minimum of three years’ experience supervising senior and professional level staff.
  • Proven experience working with people experiencing homelessness; including persons with mental health related issues, substance use challenges, and/or histories of trauma.
  • Demonstrated experience hiring staff, administering personnel policies and procedures and providing staff support in doing so.
  • Prior experience effectively monitoring, developing and managing budgets.
  • Demonstrated ability to analyze and evaluate data and information, preferably using a CRM client database.
  • Knowledge of and commitment to a housing first, trauma-informed and harm reduction based program model.
  • Demonstrated working knowledge of community resources in the Bay Area, with particular emphasis on housing options and services for families and children in San Francisco.
  • Proven ability to influence, mediate and negotiate with all program stakeholders.
  • Must be able to demonstrate exceptional professional boundaries.
  • Possess the ability to manage multiple projects with demanding deadlines, superior organizational abilities, and the demonstrated ability to maintain a quality work place in a fast paced and changing environment; Ability to plan and implement innovative programs.
  • Highly organized; ability to work independently as well as a member of a team.
  • Good meeting facilitation skills.
  • Familiarity with the principles, practices and techniques of non-profit contract procurement, management, negotiation, monitoring and evaluation.
  • Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Able to make regular entries, run reports and maintain a CRM client database.
  • The shelter operates 24 hours a day, seven days a week, and requires the Program Director to be accessible, flexible and available for back–up on-call assistance after hours and on weekends.
  • Bilingual English/Spanish language capacity desired
  • Position subject to Criminal Background Check and Live Scan Fingerprinting through the California Department of Justice (post-offer).
  • Position requires routine TB (Tuberculosis) testing and documentation (post-offer).
  • A valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as needed.


Hamilton Families offers a competitive wage and benefits package that includes employer-paid major medical and dental coverage, life and disability insurance, an employer-contributed retirement plan, and generous paid vacation, sick, and holiday leave.

Professional Level


Minimum Education Required


How To Apply

  • Use the link above to apply via Hamilton Families’ ADP Career Center.
  • Please attach your résumé AND a brief letter of interest.
  • No faxes or phone calls.                         
  • Hamilton Families is an Equal Opportunity Employer.