Santa Clara County Reentry Program Case Manager

Job Type

Full Time


Details: FLY offers a competitive salary structure and full benefits. Compensation is commensurate with experience and education.




568 Valley Way
United States


Position Title: Reentry Program Case Manager

Reports To: Santa Clara County Reentry Lead Case Manager

Status: Non-exempt, Full Time

Location: Santa Clara County

Compensation: Full-time hourly, commensurate with experience and education. Full benefits.

About Fresh Lifelines for Youth

Founded in 2000, Fresh Lifelines for Youth (FLY) is an award-winning nonprofit working to break the cycle of juvenile violence, crime, and incarceration. FLY believes that all our children deserve a chance to become more than their past mistakes. FLY’s legal education, leadership training, and mentoring programs motivate and equip youth to change the course of their lives. We are also committed to helping our juvenile justice systems become more just, humane, and equitable. As a result, FLY increases safety in our communities and decreases the costs and consequences of crime.


For more information about Fresh Lifelines for Youth please go to:

Reentry Program Case Manager - Position Summary

The Reentry Program Case Manager offers structured support and guidance to youth while incarcerated at James Ranch in Morgan Hill and Juvenile Hall in Santa Clara County. Case managers will be facilitating law classes. Upon release, case managers work with youth to set goals around education, building life skills and constructive uses of time, in order to prevent recidivism.

Brief Description of the Reentry Program: The Reentry Program empowers youth to decrease juvenile justice system involvement and successfully transition back into their communities.

Program Components:

While youth are In-Custody: Facilitate interactive CBT-based legal education curriculum, including weekly one and a half hour sessions and key experiential components (e.g. role plays, juvenile system stakeholder visit, field trip, photo project, recognition ceremony) that provide:

·       Knowledge: Information on legal and social consequences of juvenile crimes and legal system and experience with youth that have been impacted by gangs

·       Safety: Staff create safety for the group so youth can try new behaviors and identities

·       Community: Youth start change cycle within themselves which leads to broader change for their families and communities

·       Empathy: Positive experience of juvenile justice system and its members (Judges, DAs, PDs, victims)

·       Contemplation: Information on and examples of positive future paths to self-sufficiency

While youth are In-Custody and preparing for Reentry Services/Community Integration:

·       Individualized youth support inside the Santa Clara County facilities; hours will vary based on individual youth needs

·       Cross-program collaboration and communication with all Santa Clara County facilities staff to provide optimal support for each youth

·       Conduct youth 1:1’s and perform assessments to determine youth program eligibility

·       Attend Multi-Disciplinary Team (MDT) for in-custody youth that have upcoming release dates

While youth are Out-of-Custody/Community Integration: 6-11 months of individual intervention, addressing criminogenic factors and allowing youth to experiment with new identities and build life skills in a safe and supportive environment

·       Intensive individualized youth advocacy: Based on Critical Time Intervention (CTI) model with phases for caseload dosage (2-4 hours minimum per youth per month based on phase in program)

·       Multi-Disciplinary Team (MDT) Representation: Attend regular MDT meetings, as appropriate.

·       Attend court dates for out-of-custody youth and report on progress made in Reentry Program

Primary Responsibilities

Facilitate the Law Related Education Program

  • Attend mandatory lead/curriculum trainings, as required by Supervisor.
  • Lead the planning and facilitation of weekly law classes, field trips, and with a recognition ceremony.
  • Build and maintain stakeholder relationships (i.e. James Ranch manager, probation officers)
  • Prepare classroom materials and set-up room for instruction each week
  • Maintain classroom control and actively engage youth in each lesson
  • Administer and tabulate youth evaluations and surveys
  • Incorporate strategies for recruiting youth for case management into weekly lesson facilitation

Provide ongoing 1:1 support for youth at the Ranch

  • Meet with youth regularly inside the ranch and provide crisis counseling, mentorship, gang intervention, and coaching on an individualized basis
  • Support and coach youth as they prepare for Reentry services and community integration
  • Meet with youth’s Probation Officer to make recommendations around potential services for Reentry youth
  • Schedule opportunities for community meetings with in custody youth to gauge youth eligibility for case management

Provide ongoing case/crisis management for 13-15 Reentry Program Youth

  • Meet with each youth on caseload for 2-4 hours per month depending on phase of program (this includes both group and individual contacts)
  • Provide crisis management and support to clients, as needed. Client issues often include the following: depression, education, employment, family, gangs, homelessness, incarceration, substance abuse, self-esteem, suicide, and violence
  • Conduct intakes with each youth on caseload (which will include a Service Learning Plan, and a variety of assessments)
  • Assist clients and families with locating and receiving outside services to address identified needs
  • Provide general Programmatic and administrative support

Engage In Community Meetings/Events

  • Identify ways to participate and engage in community events and meetings to understand the needs of the community in which the clients live
  • Attend and actively participate in regular community meetings, MDT’s, as needed
  • Represent FLY at community resource fairs

Qualification and Competency Requirements

Positional Competencies – required for our Case Managers

  • Experience and Education: A minimum of three years’ experience working with underserved or disadvantaged youth is required. Direct service case management experience is preferred. A Bachelor’s degree in a related field is preferred. 
  • Bilingual: Our ideal candidate will be bilingual in English and Spanish. This is preferred but not required.
  • Relationship Building: Ability to initiate, develop and maintain trusting relationships in a short period of time with youth, parents, those representing the juvenile justice system, other key external stakeholders, and FLY volunteers and staff. Possess the passion to energetically promote FLY’s mission/vision and FLY Program components to attract, develop and retain youth and volunteer participation with FLY.  
  • Strong Motivating & Communication Skills: Exceptional listening, verbal and written communication skills with all youth and internal/external stakeholders, including: active listening with youth while pushing them to change and shift their behaviors; timely and professional follow-through with phone calls and email correspondence; and the ability to effectively present information in a clear and concise manner to top management, program staff and community partners.
  • Facilitation and Classroom Management: Ability to facilitate law classes effectively with FLY youth, maintain classroom control and actively engage youth in each lesson.   
  • Resource Management: Utilizes strategic time and financial management to concentrate efforts on FLY priorities through efficient systems, processes and tools. 
  • Data-Driven Programming: Able to take excellent case notes and log hours/activities with youth during coaching sessions and input them into ETO (Efforts to Outcomes) Database in a regular and timely fashion. Understands how data informs programmatic changes and allows FLY to track program effectiveness.  

Level of Language Proficiency

Bilingual: Our ideal candidate will be bilingual in English and Spanish. This is preferred but not required. 

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply