Project Director, Team-Based Care

WestCoast Children’s Clinic (WCC) is looking for a Project Director to help develop and implement a new team-based model of care in Alameda County.  The project, funded by the Tipping Point Foundation, aims to support transition aged youth (TAY) with foster care experience so they can attain housing stability, mental health support and community connection. The person in this role will help create a new pilot program in line with the vision and values for the program, oversee the program’s implementation, lead a team of care providers, and participate fully as a member of the care team.

Who are we?

WCC aims to improve the well-being of children and families who live at the intersection of racism, poverty, and systemic indifference. Our mission is threefold, namely to: provide community-based mental health services to children, youth, and their families regardless of their ability to pay; train mental health professionals; and use data to improve services and advocate on behalf of the young people we serve. 

Working here means being part of an organization that is client-centered, trauma-informed, collaborative, and committed to justice and equity. We integrate direct service, training, policy, and research to root our work in the experiences of children and families and advocate for system changes that will improve the lives of young people.

Who are you?

Successful candidates like and enjoy working with adolescents and young adults, are committed to equity and inclusion, are experienced with providing direct services in a team-based model, thrive in collaborative environments, are responsive to program data, and are entrepreneurial and driven. As the person in this role will help build a new program from the ground up, successful candidates will be comfortable with ambiguity and helping to create answers for the team while staying committed to WestCoast’s values and the values of team-based care. Cultural humility is a must, and grit, tenacity, and sense of humor are a plus! 

What’s the role? 

The Project Director for the pilot team-based care program will help build the program from the ground up. This includes translating the values of team- and community-based mental health care into a service delivery program; leading a team of providers; providing supportive services to 50-75 TAY each year; and finding opportunities for advocacy and program sustainability. The Program Director reports to the Chief of Clinical Programs, and leads a team of seven providers (including a clinical supervisor, 2 mental health clinicians, a case manager, an intensive care coordinator, a peer advocate, and a family advocate), and will work in concert with our training, policy, and research departments to carry out the program. The Program Director has experience in a leadership role as well as facilitating and being part of teams with less hierarchy. The person may be involved in direct service delivery as well as manage in the following areas:

Program Implementation & Management

• Manage hiring and interviewing of staff on the team.
• Manage staffing budget, direct service hours, and professional development.
• Provide inspiring, motivational, supportive and accountable supervision and oversight for supervisor and direct service providers, including clinicians on the team.
• Monitor and respond to program data; provide regular reports to WCC’s executive management team on the status of strategic plans, developments and progress.
• Ensure all contracts and regulations are met.

Outreach & Community Building

• Monitor referrals and uptake of services, and work with the team to identify creative solutions for referrals.
• Build meaningful relationships with community stakeholders, ensuring ongoing referrals from other agencies. 
• Lead outreach to other agencies and to youth who may be eligible to receive services through this program, ensuring that eligible participants have access to care.
• Develop partnerships with community organizations that provide other holistic services, broadly defined, to TAY (e.g. yoga, legal clinics, athletics, tutoring, massage, hobbies, etc).

Measurement & Evaluation: 

• Regularly assess alignment of service delivery practices, organizational culture, values and goals of the program.
• Use practice-based evidence to manage quantity and quality of work and improve services. 
• Work with the research department to establish data collection practices and determine metrics for monitoring workload and quality of care.

Organizational Leadership: 

• Ensure fidelity to the team-based practice approach.
• Work with the policy department to identify opportunities to expand team-based approaches in Alameda County (e.g. advocating for expanded funded or expanded eligibility rules).
• Collaborate across agency departments to identify and carry out agency priorities.
• Identify opportunities to expand team-based approaches to client care throughout the clinic.

Job Requirements

• Licensed mental health degree (LCSW, LMFT, LPCC, Psychologist) with a minimum of three years of post-licensure experience preferred but not required.
• A minimum of three years’ experience in administration and management.
• Demonstrated success facilitating diverse, multi-disciplinary teams toward a common goal.
• Understanding, experience, and versatility with a range of team-based perspectives.
• Experience with and knowledge of the needs and strengths of foster youth and former foster youth, and the administrative rules surrounding care for TAY in Alameda County foster care.
• Experience providing trauma-informed and culturally relevant services.
• Proven effectiveness collaborating with multiple agencies and programs, and working with youth with multi-system involvement.
• Solid experience with EPSDT Medi-Cal billing and quality assurance regulations.
• Excellent computer technology skills.
• Knowledge of community resources, particularly in Alameda and San Francisco Counties.
• Knowledge of Diversity, Equity and Inclusion leadership practices.
• Knowledge of community psychology and the delivery of psychological services in community-based or mobile settings as well as clinic settings.
• Knowledge of patient-centered team-based care principles, and how to operate and manage teams within that service delivery framework. 

Position Details and Compensation:

This is a full time, exempt position. Starting salary is $90,000 per year, DOE, and includes competitive benefits and compensation package, 403b retirement contribution and performance-based compensation plans. 

Why work here?

-Make a difference for the Bay Area’s most vulnerable populations: We serve hundreds of vulnerable kids and their families each year to create positive changes in their lives!

-Be part of a compassionate, driven team that is social justice-focused: We have Staff Affinity Groups such as Staff of Color, LGBTQ+, White Accountability, Equity and Inclusion, Health and Wellness, and more! 

-Access a growth-oriented learning community: As a Joint Commission Accredited agency, we are dedicated to providing the highest standard of care, and offer extensive clinical trainings and seminars led by field experts. 

We also offer:

• Annual incentive compensation and retirement plan contribution
• 100% Employer paid medical (base plan, Kaiser HMO), dental, vision, life insurance, and long-term disability coverage for full-time employees
• Variety of medical plan options, including carriers and types of plans
• 403b retirement plan with ROTH and 403b contribution options
• Flex-spending account options - Medical, Dependent Care and Commuter Plans
• 20 days paid time off (PTO) per year for full time employees (pro-rated for less than full time), 11 Paid Holidays, plus Self-Care Leave (additional PTO accrual with increased years of service)