Program Manager

Posted by
Negotiation Works
Washington, DC
Published 23 days ago

Negotiation Works seeks a full-time (32-40 hours/week) Program Manager.  The Program Manager will be responsible for managing all aspects of the on-site and remote  Negotiation Works courses taught at designated partner sites, including serving as a liaison between the partner-providers and the volunteer instructors. The Program Manager will also assist the Executive Director with: evaluation, research, and curriculum development;  volunteer recruitment, training, and management; marketing, communication, and development; and general administrative management.  A description of  Negotiation Works and the position follows.  Other than necessary on-site program management and/or teaching activities, which will occur when the public health conditions warrant, this job is designed to be conducted remotely.   


Negotiation Works is a non-profit organization founded in 2018 that seeks to empower people from marginalized communities with tools to resolve conflicts, advocate for themselves and others, and build more stable lives.  Its core services involve multi-week, interactive negotiation courses for underserved individuals in the Washington D.C. area.  

Individuals returning to the community from prison, women who are experiencing homelessness or living in domestic violence shelters, and individuals who are dealing with other life challenges such as long-term unemployment or recovery from substance abuse need strong negotiation skills in order to manage their interactions with case managers, potential employers, landlords, family, and friends.  Until now, however, comprehensive, customized negotiation programs have not reached our society’s most vulnerable members.  Negotiation Works offers negotiation programs these individuals can use to achieve positive, long-term outcomes such as sustainable employment, stable housing, and stronger social networks.  Its signature program is a multi-week, interactive, customizable negotiation course that connects negotiation strategies to relevant, real-life scenarios, such as situations involving child custody, apartment security deposits, and family probate disputes.  

Negotiation Works provides its courses in partnership with community service providers and relies primarily on volunteers - teachers, lawyers, law students, social workers, and others - to serve as class instructors.  Current provider-partners include: Calvary Women’s Service,  Georgetown Pivot Program, Community Family Life Services, Together We Bake, Friends of Guest House, and Southeast Ministry.

As the COVID-19 pandemic subsides, strong negotiation skills become even more critical for the communities we serve.  The economic, social, and health disruptions add more uncertainties and pressure to individuals who are already struggling to maintain stability.  For example, individuals might have disputes with landlords over rental payments that were suspended during an eviction moratorium, with household members over the use of limited private space, or with case workers over whether they are adequately managing a job search.  Moreover, individuals will need effective negotiation skills as they try to reassemble their lives by, for example, approaching a former employer about returning to a furloughed job or meeting with a human services caseworker about increasing food stamp benefits.   


The Program Manager’s primary responsibilities will include the following:

  •  Course Management
  • Coordinate with partners to determine specific needs for each in-person and remote course
  • Assemble and manage materials for each in-person and remote course
  • Manage technology for remote courses 
  • Manage video courses
  • Supervise volunteer instructors in preparing, teaching, and debriefing in-person and remote courses
  • Gather and input data collected from course participants
  • Teach courses, as time permits
  • Volunteer instructor recruitment, training, and management
  • Work with Executive Director to recruit and maintain a diverse pool of potential volunteer instructors
  • Assist with initial and ongoing volunteer training and engagement
  • Serve as a liaison between the partner-providers and the volunteer instructors
  • Administrative management
  • Assist with budgetary, financial, and general administrative tasks

Additional responsibilities will include some or all of the following:

  • Evaluation, research, curriculum development
  • Work closely with data analytics team to manage and analyze data
  • Conduct research relevant to evaluation and curricular design
  • Assist with modification and customization of curriculum 
  • Ambassador Program 
  • Assist with management of Negotiation Ambassadors program and new initiatives
  • Marketing, communication, and development
  • Work with Executive Director as needed on marketing and communication projects
  • Assist with development and fundraising activities

We are looking for candidates local to the Washington, DC metropolitan area who, based on their life experiences, education, and/or employment background, have the following skills: 

  • At least 3 years of experience in nonprofit work, law, education, dispute resolution, social services, or other relevant experience
  • Strong interpersonal skills and an ability to deal effectively with a wide range of individuals and organizations
  • Excellent verbal and written communication and organizational skills, with exceptional attention to detail
  • Proficiency in using technology, including G Suite (Docs, Slides, Sheets, and Forms) and Zoom
  • Strong project management skills  
  • Personal qualities of integrity, credibility, and a commitment to and passion for Negotiation Works’ mission
  • Experience completing research, evaluation, or performance management projects
  • Experience managing staff or volunteers
  • Experience creating budgets and managing financial tasks
  • Strong social media skills
  • Familiarity with graphic design

This position reports directly to Negotiation Works’ Executive Director.  The Program Manager will be compensated at $19/hour.    


To apply, please submit a cover letter, resume, writing sample, and list of references to  Open until filled.

Negotiation Works values an inclusive, diverse workplace and does not unlawfully discriminate on any basis prohibited by law.  Negotiation Works encourages applications from interested persons from diverse backgrounds of any race, color, religion, sex, national origin, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, or any other legally protected status. 

Negotiation Works seeks a full-time (32-40 hours/week) Program Manager.  The Program Manager will be responsible for managing all aspects of the on-site and remote  Negotiation Works courses taught at designated partner sites, including…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    August 30, 2021




Work must be performed in or near Washington, DC
Associated Location
Washington, DC, USA

How to Apply

To apply, please submit a cover letter, resume, writing sample, and list of references to

To apply, please submit a cover letter, resume, writing sample, and list of references to

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