Crisis Services Hotline Position

Job Type

Full Time


Details: The salary for this position is budgeted at $32,000. Benefits are competitive.




3141 B. N. Lincoln Ave.
United States


The National Runaway Safeline (NRS) has an immediate full-time opening for a crisis services supervisor position for the Thursday through Monday, Midnight to 8:00 am shift. NRS is 48 years old, private not-for-profit that operates as the federally designated 24/7 national hotline for runaway and homeless youth. This position provides trauma sensitive solution focused crisis intervention, information and referral and other related services to runaway and at-risk youth and their families via the crisis hotline and across digital communication platforms (live chat, email and forum postings). NRS’ crisis service center utilizes state of the art phone systems and client information documentation and referral software. All staff undergo a minimum of 48 hours of intensive crisis intervention training prior to handling crisis contacts.


We are seeking an enthusiastic, self-directed professional that enjoys working with a diverse group of people and is sensitive and responsive to cultural differences. Must have a Bachelor’s degree in Human Services or related field and a minimum of one year crisis intervention or applicable work experience and/or internship or work study placement in a social service environment. 

We are looking for a detail-oriented individual who is able to conduct multiple tasks in a dynamic environment. Strong communications skills both written and verbal. Must be able to demonstrate empathy, self-regulation, and good social skills and be able to abide by the tenants of NRS’ philosophy (confidential, nonjudgmental, non-directive, non-sectarian, honest and empowering). Must be adaptable, good at problem solving and able to work as a team player. Candidates must be proficient in Microsoft Office applications and navigating various software platforms. 

NRS is an equal opportunity employer. We consider all applicants for positions without regard to race, color, ancestry, national origin, age, sex, citizenship, veteran/reserve/national guard status, marital status, sexual orientation, physical or mental disability, religious creed, or medical condition or any other similarly protected status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of unlawful criteria.


Level of Language Proficiency

Spanish language is a plus. 

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

Please submit resume to: National Runaway Safeline, Crisis Services Manager, 3141 B N. Lincoln Ave., Chicago, IL 60657, E-mail to or fax to 773-929-5150. No phone calls, please.