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Program Support Specialist

Posted by
Hope Chicago, Inc.
|
Chicago, IL
New
|
Published 13 days ago

About the Role

Hope Chicago is seeking a Program Support Specialist to be a founding member of the program team. Under the direction and support of the Chief Program Officer, the Specialist will lead the development of the procedures and systems that support the team’s overall effectiveness. Whether designing information and data collection tools, disseminating reports that help drive the team’s next steps with schools, or coordinating directly with students and families, the Specialist will play a critical role in Hope Chicago’s near-term and long-term success. 

A successful candidate must have a personal passion and professional commitment to ensuring equitable access to learning opportunities for young people and adults alike, with a particular focus on communities that have been underestimated and lacked investment. The Program Support Specialist must believe that pathways to postsecondary educational attainment can empower people of all ages and create socio-economic mobility for themselves, their families, and entire communities. 

Key Responsibilities

  • Lead the design and implementation of Hope Chicago’s online scholarship platform, as well as manage the vendor relationship;  
  • Correspond with  Hope Chicago Scholars (traditional aged and adult students) about Hope Chicago programming, user portal and assist them in troubleshooting issues or answering questions; 
  • Draft written guidance and talking points for school counselors and other partner organization staff to support students in accessing Hope Chicago scholarships and support; 
  • Solicit program feedback from Hope Chicago scholars and use quantitative and qualitative data to drive improvements to processes and programs; 
  • Assess and modify scholarship requirements, application processes, form questions and language, FAQs and other messaging; 
  • Provide frequent reporting to the full Program Team on students’ completion of online scholarship application, and highlight specific follow-up actions for Hope Chicago staff and partners; 
  • Analyze disbursements for scholarships and aid in order to inform budget forecasting for future cohorts of Hope Chicago scholars; 
  • Contribute to and support overall programmatic strategy as part of a growing team; and
  • Collaborate and support colleagues across different domains of work, from development and communications to finance and operations.

Qualifications and Competencies

Exceptional candidates will: 

  • Possess at least 4 years of experience in data and information management or supporting complex operational functions, in progressively more advanced roles; 
  • Hold a bachelor’s degree; 
  • Demonstrate meticulous project management, time management, and organizational skills;
  • Have experience engaging with schools, school and/or university systems, or youth-serving organizations in Chicago or other cities; experience interacting with students directly a plus; 
  • Possess experience with data cloud-based form builders and/or Salesforce a plus; 
  • Be relentless and creative when confronted with complex challenges; 
  • Seek feedback and learning opportunities whenever possible; and 
  • Enjoy dynamic, fast-paced, and collaborative work.

About the Role

Hope Chicago is seeking a Program Support Specialist to be a founding member of the program team. Under the direction and support of the Chief Program Officer, the Specialist will lead the development of the procedures and…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    February 14, 2022
  • Application Deadline
    January 21, 2022
  • Education
    4-Year Degree Required
  • Professional Level
    Entry level
Salary
USD $55,000 - USD $65,000
/ year

Benefits

Hope Chicago offers full medical, dental and vision benefits, 401(k) with employer match, and generous paid time off.

Hope Chicago offers full medical, dental and vision benefits, 401(k) with employer match, and generous paid time off.

Location

Temporarily Remote
Work must be performed in or near Chicago, IL
Associated Location
Chicago, IL, USA

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