Supportive Services Coordinator

Job Type

Full Time


Minimum: $37,440
Maximum: $45,760



Start Date


Application Deadline



1532 Dorchester Avenue
United States


Found in Translation was founded in 2011 in order to create opportunity at the intersection of two social problems: health access disparities and economic inequality across race, gender, and ethnicity. Through education and supportive services, we connect top talent in low-income communities with well-paying jobs in one of the fastest-growing fields in the US. Our Medical Interpreter Certificate training and job placement program folds in commonsense supports like onsite childcare and transportation assistance to achieve our two-fold mission:

  • To give low-income bilingual women an opportunity to achieve economic security through the use of their language skills
  • To unleash bilingual talent into the workforce to fight racial, ethnic, and linguistic disparities in health care


The Supportive Services Coordinator works directly with program participants during the first year of the program, producing significant gains in employment and wages, primarily through intensive individual focused services.

The SSC manages a caseload of 30-40 graduates, serving as the go-to support person of program participants for the first year upon acceptance into the program. In addition to case management responsibilities, the SSC supports the Program Director in facilitating the Medical Interpreter Training Program, and oversees volunteer recruitment and management. The role is both relationship-based and skills-based, and requires strong critical thinking and problem-solving skills, as well as a genuine passion for our mission.

The work setting is a small, shared, office in a fast-paced environment. Evening and weekend availability is required. The position reports to the Program Director.

Key responsibilities

  • Participate in the recruitment and selection of program participants for the Medical Interpreter Certificate program.
  • During the Medical Interpreter Training Program:
  • Forge supportive relationships with program participants through regular outreach, engagement, and one-on-one career coaching as needed.
  • Track student outputs (attendance, quizzes, participation) and ensure academic, social, and economic supports such as childcare, transportation and tutoring.
  • Recruit, train and manage Supportive Services volunteers, including professional development instructors, childcare volunteers and mentors.
  • Hold leadership role on developing job skills and financial literacy curriculum, ensuring that all program participants graduate with the necessary tools to seek and secure employment.
  • Post-training, create individualized goal plan with each program participant. Follow through on action items, such as applying to first jobs, establishing support network, forming exam retake plans.
  • At one year mark, transition alumnae to Career Advancement Coordinator with strong foundational skills, including updated resume, cover letters, letter of recommendation and goal plan.
  • Collaborate with Career Advancement Coordinator regarding goals and interests of recent graduates, alumnae childcare and transportation needs, and co-management of alumnae experiencing crisis.
  • Monitor program participant progress with monthly reports and color coding, and quarterly outcomes surveys.


  • The ability to forge strong supportive relationships with clients from diverse backgrounds.
  • 2+ years of relevant experience with a track record of success in one or more of the following areas: case management, workforce development, economic mobility, women’s empowerment, immigrants and refugees.
  • A genuine resonance with and commitment to our mission
  • A demonstrated ability to balance multiple priorities and meet deadlines, and a sense of ownership of the work and its outcomes
  • Ability to work independently and as part of a small team
  • Strong verbal and written communication skills, organizational skills, and attention to detail
  • Strongly preferred but not required: Social Work background, experience in volunteer recruitment and management, knowledge of the local nonprofit landscape and resources for low-income individuals, knowledge of the medical interpreting profession, familiarity with Google Apps/Google Docs/Google Drive and Dropbox

Found in Translation is committed to building a culturally diverse staff to represent the populations we serve. People of color, women, immigrants, people with disabilities and members of the LGBTQ community are strongly encouraged to apply.


Competitive benefits package including generous paid time off, health insurance, 401(k), flexible spending account, and more.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

To apply, please send a resume and cover letter to Gaye Gentes at by Wednesday, June 27.