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Reception & Placement Manager

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Integrated Refugee & Immigrant Services (IRIS)


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Published 9 days ago

IRIS (Integrated Refugee & Immigrant Services, www.irisct.org), a dynamic refugee resettlement agency in New Haven CT, has an opening for the full-time position of R&P Manager (anticipated start date Oct 15 or as soon as possible). IRIS helps people fleeing persecution in their home countries to start new lives and become self-sufficient contributing members of their communities. IRIS currently serves clients from countries such as Afghanistan, DR Congo, Eritrea, Iran, Iraq, Sudan and Syria.


General Description

The Reception & Placement Manager will lead a dedicated team in providing assistance to hundreds of newly arriving refugees each year, while operating within the Reception & Placement (R&P) requirements of the federal refugee resettlement program. The R&P Manager focuses on quality of service and efficiency, ensuring compliance with R&P program requirements. The R&P Manager supports the team to meet challenges, deal with difficulties, sets ambitious goals and enforces policies. The R&P Manager is also responsible for coordinating content and ensuring quality of CORE cultural orientation for all new arrivals.


Essential Duties and Responsibilities include:

·     Supervises R&P Case Manager(s), Case Management Assistant, interns and volunteers (conducts regular individual check-ins and annual performance reviews, helps team members set and measure performance and personal development goals)

·     Facilitates weekly meetings with R&P team, ensures that schedules are coordinated to ensure efficiency

·     Oversees interviewing and training of R&P interns and volunteers

·     Helps develop and enforce IRIS R&P policies and standards

·     Meets with clients if problems are escalated (grievance procedure)

·     Serves as support and back up if R&P Case Manager is unable to perform duties because of absence (vacation, illness) or large number of simultaneous tasks

·     Reviews client case files to ensure compliance (30 and 90 day checks)

·     Determines and reviews initial rental assistance plans and monthly requests

·     Completes and submits all R&P expense disbursement forms

·     Ensures that R&P & flex funds are fully spent in a timely manner

·     Ensures that referrals/handovers to post R&P case managers are complete and timely

·     Supports R&P Case Managers in housing acquisitions to ensure timeliness of lead inspections, lease signings and apartment set-ups (setting deadlines, scheduling lead inspections, communicating with UST and landlords as needed)

·     Oversees CORE content delivery and ensures compliance with requirements (regularly observes CORE, ensures required topics are delivered, ensures presenting responsibilities and backups are assigned, provides support and feedback to presenters)

·     Communicates with Director of Case Management to troubleshoot and keep informed of progress/challenges


Requirements

Candidates must have:

·     ability to lead a team, strong leadership qualities,

·     strong communication and organization skills,

·     ability to quickly establish and maintain a good rapport with various types of clientele,

·     awareness and sensitivity to refugee/immigrant experience and multicultural issues,

·     ability to handle multiple demands and shifting priorities in a fast-paced environment,

·     ability to set limits with clients and enforce strict policies,

·     fluency in spoken and written English,

·     strong computer skills including email and internet, Microsoft Word, Microsoft Excel, Google Docs; ability to manipulate basic spreadsheets,

·     meticulousness and attention to detail,

·     familiarity with principles of grant funding and compliance,

·     US driver’s license, good driving record, regular access to a vehicle. 

Ideal clients will have:

·     experience managing a team and/or social service program,

·     case management or social work experience

·     experience working with refugees or other immigrant populations or related personal experience,

·     knowledge of the US refugee resettlement program generally and Reception & Placement program specifically

·     knowledge of DSS, SSA, CT AccessHealth applications and benefits

proficiency in another language (Arabic, Dari, Farsi, French, Pashto, Spanish, Swahili especially)

IRIS (Integrated Refugee & Immigrant Services, www.irisct.org), a dynamic refugee resettlement agency in New Haven CT, has an opening for the full-time position of R&P Manager (anticipated start date Oct 15 or as soon as possible). IRIS…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Professional

Level of Language Proficiency

 Fluency in spoken and written English required, preferably proficiency in another language (Arabic, Dari, Farsi, French, Pashto, Spanish, Swahili especially)

 Fluency in spoken and written English required, preferably proficiency in another language (Arabic, Dari, Farsi, French, Pashto, Spanish, Swahili especially)

How To Apply

To apply, send an email to Director of Case Management, at humanresources@irisct.org by September 25th (as soon as possible) with the following:

•          A subject line that says “R&P Manager: [Candidate first and last name]”

•          A cover letter

•          An attached resume including at least 2 supervisory references

Applications will be reviewed in the order they are received and until the position is filled.

To apply, send an email to Director of Case Management, at humanresources@irisct.org by September 25th (as soon as possible) with the following:

•          A subject line that says “R&P…

Location

235 Nicoll Street, 2nd Floor, New Haven, CT 06511

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