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Part-time Office Assistant

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iMentor | New York, NY
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iMentor


New
|
Published 15 days ago

$15 - $15

About iMentor

iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and online, to develop strong personal relationships, nurture a college aspiration, navigate the college application process, and build critical skills that lead to college success. In New York City, Chicago, and the Bay Area, iMentor partners with public schools to ensure every student in the schools receives a mentor. iMentor also provides its curriculum, technology, and best practices to help nonprofits run effective programs in the iMentor model. Since 1999, iMentor has connected more than 33,000 students with mentors and this year, iMentor is serving 10,000 students across the country. 

Entering this next five-year strategic plan, iMentor is focusing on growth and improvement, launching widespread impact strategies, financial sustainability, and deepening its diversity & equity work. Building on its track record of success supporting first-generation college students, iMentor is committed to leveraging its resources and stature to not only deepen impact programmatically, but to challenge the structures that fuel inequity and make this work necessary.

iMentor has been recognized through funding from many of the leading education funders in the country, including the Ballmer Group, the Michael & Susan Dell Foundation, the Robin Hood Foundation, the Bezos Family Foundation, New Profit Inc., and the Kresge Foundation. iMentor is one of the nation’s most innovative and quickly growing college success organizations. As a team, we are collaborative, fun, bring passion and joy to our work, and deeply believe in human potential.  iMentor was recently named one of the Best Nonprofits to Work For by The Nonprofit Times.  Read more about our work and values at: http://www.imentor.org.

Commitment to Diversity, Equity & Inclusion

We believe that people of all backgrounds deserve equal access to educational opportunities. Recognizing that our country’s history of racism and systemic oppression continues to drive educational disparities for students of color, we give special focus to addressing the economic and racial divides that impact the communities we serve. We are committed to the collective work and intentional investment necessary to consistently move in the direction of educational equity and inclusion.

Position Overview

iMentor is seeking a customer-service oriented Operations Assistant to work within the Operations vertical to provide tier-1 IT and facilities support to employees. This includes supporting staff with basic computer, cell phone and meeting room (audio visual equipment) issues. You will help with initial trouble shooting, gathering information about more complex issues, and will direct users to the next level of IT support. In addition, you will also act as a general source of information and direction for visitors and staff and provide back-up support at reception: offering a warm welcome to guests, receiving deliveries, answering phones and responding to general office emails. Reporting directly to the Senior IT Manager, your primary duty will be to help all iMentor staff access the technical support they need.

The ideal candidate will be friendly, systems and project-based thinker who is quick to identify needs and take the initiative to address them. They will have experience trouble shooting basic IT issues on PCs and Macs. They will work closely with other Operations Team members and with our outsourced IT support company. You will find it gratifying to help others and solve problems, even if the same problem or question arises again and again. The Operations Assistant will be reliable, punctual, trustworthy and an excellent communicator; the kind of person who can quickly earn the trust of the people and teams they interact with across iMentor.

Responsibilities

·       Troubleshoot and provide tier-1 IT support for individuals, conference spaces and shared devices and oversee loaner computers.

·       Set up seating arrangements in the New York office and work with out IT contractor to configure and ship hardware for new staff across all regions (New York, Chicago, Bay Area, Baltimore).

·       Monitor the Operations & IT related tickets on both our ZenDesk portal and our contractor’s portal. Identifying problems that need escalating, providing support for quick fixes and supporting Sinu’s remote technicians as needed.

·       Set up of audio-visual technology for events.


The Operations Assistant also periodically take on some of the reception and day-to-day office coordination functions, including:

·       Supervising all entrances and exits from the main entrance to ensure no unauthorized persons enter the iMentor space

·       Welcome guests. Verify the person they are meeting with, notify the staff member their guest has arrived, direct the guest to stow coats and bags as needed and offer them water and restroom facilities as needed

·       Receive deliveries from mail and couriers, distribute items to various staff members or organizations and accept packages from vendors via the service freight elevator

·       Answer the main iMentor telephone line and transfer calls to the appropriate staff members as needed. Act as a first line of defense and gatekeeper to keep unwanted solicitations from reaching employees’ phone, email or voicemail

·       Monitor the info@imentor.org email address and forward emails to appropriate staff members for action

·       Support iMentor’s Evening Events protocol through the Operations ZenDesk portal and Outlook calendar 

·       Support additional iMentor organization-wide initiatives, requiring occasional evening and/or weekend events

Qualifications

·       Extremely customer-service oriented.

·       Strong IT skills, particularly with PCs. Experience with Macs and iPhones a plus. Ideally the candidate would have at minimum a year’s experience providing IT tier-1 support to users.

·       Able to multitask in a fast-paced environment.

·       Resourceful, self-motivated, and able to work independently yet know when to ask for help

·       Strong written and verbal communicator

·       Responsible, trustworthy, reliable, and punctual. The type of person who is always on time and always follows through on commitments and is quick to earn the trust and respect of others

·       Good judgement and able to identify when issues need to be escalated

·       High school degree required.

·       Demonstrated alignment with iMentor's mission, values, and commitment to diversity, equity, and inclusion.

·       Views differences between individuals (race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset and demonstrates an appreciation of the diversity across the iMentor community.

·       Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts

About iMentor

iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and…

Details at a glance

  • On-site Location
  • Part Time Schedule
  • Temporary
  • High School Diploma Required
  • Entry level

Benefits

Additional Details

·       Position Duration: Immediate, through Aug 31, 2020, with the possibility for extension.

·       Compensation: $15.00/hour.

·       Work schedule: Part-time, up to 28 hours per week.

Additional Details

·       Position Duration: Immediate, through Aug 31, 2020, with the possibility for extension.

·       Compensation: $15.00/hour.

·       Work schedule: Part-time, up to 28 hours per week.

How to Apply

How to Apply

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for the position. Within your cover letter, you should answer the following questions:

•            Why are you interested in the Operations Assistant role?

•            What strengths can you bring to the role?

Preference will be given to candidates who can work at least four days per week. Applications will be considered on a rolling basis, so it is in candidates' best interest to apply as soon as possible. No phone, email, mail, or fax inquiries will receive a response.

iMentor is an Equal Opportunity Employer with a commitment to diversity

How to Apply

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for the position. Within your cover letter, you…

Location

199 Water Street, 8th Floor, New York, NY 10038

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