Residential Program Director

Job Type

Full Time


Details: Salary range: High $50K to Low $60K depending on experience




United States


REACH Beyond Domestic Violence is a non-profit organization providing safety and support to survivors of abuse while engaging communities to promote healthy relationships and prevent domestic violence. Our programs include 24-hour hotline services, emergency shelter, support groups, legal advocacy, specialized children’s services, community-based survivor advocacy programs and community education and training. Each year, REACH works with over 6,000 people in our 27 community service area and beyond.

Our 8 family emergency shelter is intended to be a safe, healing environment for survivors of sexual or domestic violence seeking a temporary place for themselves and their family, usually due to significant concerns for their safety, loss of stability and housing due to violence, and/or needing support to access economic and social systems.

The Residential Program Director is responsible for ensuring that the shelter program runs smoothly and safely. This organized, compassionate, energetic and collaborative person will help to sustain a safe, welcoming, and well-maintained environment for all guests in shelter by supervising a strong advocacy team, managing diverse program components and maintaining a large, relatively new shelter building. The shelter is staffed by full time advocates, full and part time milieu staff and many volunteers. The Residential Program Director is a member of the senior management team and reports to the Associate Executive Director.

Supervisory Responsibilities:

·      Provide overall leadership for an extensive program comprised of numerous full and part time staff and volunteers.

·      Supervise four full-time direct service staff members. Provide regular professional supervision, as well as daily support with advocacy needs and house coverage.

·      Partner with and supervise the Assistant Residential Director, who provides supervision for the residential support staff and volunteers.

·      Manage and supervise student intern program including training and project coordination. (A successful candidate with LCSW/LICSW would have the opportunity to build a clinical program.)

Program Management Responsibilities:

·      Ensure shelter practices and policies are consistent with REACH’s model (for information about our approach to supporting survivors in shelter, please see “How the Earth Didn’t Fly into the Sun” a publication of the Missouri Coalition Against Domestic and Sexual Violence.)

·      Oversee day-to-day smooth functioning of the shelter, including intake, crisis intervention, advocacy, counseling and group support, community-building, conflict mediation, and transition support for families after shelter

·      With the Assistant Residential Director, ensure 24-hour shelter coverage, including hotline, by shelter staff. Together with Assistant Residential Director act as back-up to shelter staff.

·      Support staff in building an effective team, maintaining appropriate and professional boundaries and adhering to guidelines and protocols to ensure shelter confidentiality and security.

·      Assist in providing direct advocacy coverage (individual meetings, transportation to appointments, assistance with moving, child care) as needed

·      Provide crisis intervention and management and mentor staff in crisis intervention

Shelter Operations Responsibilities:

·      Responsible for day to day functioning of the shelter facility including cleanliness, safety, utilities and appliances, maintenance and repair and overall structural integrity

·      Ensure staff and residents are trained on safety protocols and emergency procedures

·      Manage financial expenditures including petty cash and vendors

·      Ensure paperwork, data collection and reports are completed by all staff in a timely manner

Hours: This is an exempt position with a flexible schedule. In order to ensure proper supervision of all staff, the Residential Program Director may work some evening or weekend hours. This position also includes on-call coverage and is expected to respond to emergencies as necessary.

For this position, we also believe that successful candidates will bring:

·      Superior skills in leadership, organization, collaboration, problem solving, and conflict resolution

·      Knowledge of the dynamics of domestic and sexual violence and the impact of trauma

·      Experience building, retaining and managing a strong team doing trauma informed relational work, preferably in a residential setting

·      Commitment to fostering a workplace culture that is social justice-centered

·      Flexible, adaptable, patient, proactive approach – willing and able to do what is required to make the shelter run smoothly

·      Ability to think on a large scale about the shelter program and how it fits with the organization as a whole


·      REACH seeks candidates with diverse language, cultural, identity or life experience.

·      Candidates must have a valid driver’s license and reliable transportation in order to transport shelter guests

·      Be able to move 10 pounds in order to assist guests in moving in and out of the shelter

·      Have the ability to ascend and descend stairs in order to support all guests in a residential setting

·      Candidates will be asked to submit to MA Criminal Records Check (CORI)


  • 20 Days Paid Vacation Time, 25 Days Paid Vacation Time after 3 years of employment
  • 10 Days Paid Sick Time
  • 10 Paid Federal Holidays
  • Health coverage through Blue Cross Blue Shield, dental through Delta Dental and vision through Eye Med

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please send resume and cover letter to Deborah Heimel, Associate Executive Director, at