Hotline & Intake Counselor-Part Time & Relief

Job Type

Part Time


Details: Commensurate with experience and qualifications; including paid time off.




United States



Answers the Hotline as required, providing information and referrals, options counseling, and support to victims of domestic violence and their children. Will conduct intake to WAA's Safe Havens and assist Office of Homeless Service (OHS) intake staff by assessing the needs of persons presenting for service and arrange for direct access to the Domestic Violence Safe Haven or other safe options. When no DV shelter beds are available, will provide information related to maintaining safety, available services and connect clients to those services. All responsibilities are implemented according to our mission and values and according to Agency standards, including the Sanctuary Model.

Part-time: Saturday & Sunday 3 - 11 pm

Relief: cover shifts as needed.


1. An Associate’s Degree or an equivalent combination of education and experience is required.

2. At least one (1) year experience in an advocacy, hotline, crisis or related experience is required.

3. Experience with victims of domestic violence is preferred.

4. Demonstrated effectiveness in crisis intervention is required.

5. Demonstrated ability to work effectively with a diverse population is required.

6. Demonstrated ability to work effectively as a team member is required.

7. Demonstrated commitment to service of others is required.

8. Demonstrated proficiency in communication, both verbal and in writing is required.

9. Proficiency in Spanish is strongly preferred.

We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We strongly encourage candidates of color, LGBTQ communities, veterans, and people with disabilities to apply.


Generous time off and a focus on self-care..

Level of Language Proficiency

Proficiency in Spanish strongly preferred.

Professional Level


Minimum Education Required

2-year degree

How To Apply

For consideration, please send your resume, cover letter and salary requirements to Human Resources: