Tenant Services Coordinator

Job Type

Full Time




2917 East 1st. Street, Suite 101
Los Angeles
United States


Founded in 1995, East LA Community Corporation’s (ELACC) mission is to advocate for economic and social justice in Boyle Heights and Unincorporated East Los Angeles by building affordable housing, grassroots leadership, self-sufficiency and access to economic development opportunities for low and moderate-income families.

The Tenant Services Coordinator (TSC) assists residents in accessing on-and-off-site services and coordinates trainings and activities within ELACC’s affordable housing properties. This helps to ensure that ELACC provides a support network that will enable its residents to take steps on a path out of poverty via interpersonal practice with individuals, families and small groups. The TSC is responsible for ensuring that ELACC’s residents are receiving quality services they need in order to improve their quality of life. These services include but are not limited to personal and family wellness, mental health, vocational training, leadership development, and benefits and income support in accordance with specific funding requirements. The TSC works directly with residents, resident managers, and community service providers. The TSC reports to the Tenant Services Manager.

Tenant Services Responsibilities

  • Facilitate and engage new and existing tenants through ELACC programs, services and community resources
  • Maintain an on-site presence, schedules office hours, and provides residents with contact information at various ELACC properties in Boyle Heights, El Sereno, and Unincorporated East Los Angeles.
  • Develop and implement programming with financial empowerment, wellness, education, and community building focus at ELACC properties.
  • Develop and foster working relations with local agencies and organizations to provide linkages and referrals for residents.
  • Conduct personal visits to identify residents’ needs and other appropriate resources.
  • Follow-up with and encourages residents’ self-advocacy and empowerment in meeting their social, psychological, physical, economic, and self-sufficiency needs.
  • Facilitate and effectively engage residents into tenant meetings, social and recreational activities all ELACC properties.
  • Keep current and collect various materials for community resources, federal, state, and local programs and services.
  • Connect the overall work of ELACC to develop insights, ideas and partnerships to respond to the needs of tenants and engage them into the different areas of the organization.
  • Support with the logistics of the community rooms at ELACC properties when hosting tenant services related event (ex. Cleaning community rooms and other duties).
  • Collaborates, coordinate, and consults with other tenant services staff on program implementation and assist Tenant Services Manager with performing related duties as required.
  • Build and foster relationships within property managers and ELACC staff to collectively promote resident retention, community building and ensure tenants live in a healthy and supportive environment at property.

Responsibilities will require work on Evenings and some Weekends. Ideal candidate should hold the following Qualifications and Experience:

  • Associates Degree with minimum 2-year experience or Baccalaureate Degree - Concentration in Social Work, Family Services, Psychology, Public Health, or Education preferred.
  • Demonstrated working knowledge of community services within Los Angeles County and has particular knowledge of external services and resources provided for the population living within the property.
  • Good knowledge of current opportunities and challenges facing Boyle Heights, El Sereno, and Unincorporated East Los Angeles.
  • Proven experience in service provision, program development and advocating; community organizing experience a plus.
  • Strong experience with one-on-one meetings and personal visits.
  • Diligent team player that works well with a diverse group of people and work styles.
  • Familiar with family and children services, disability services, and behavioral health such as drug and alcohol abuse, domestic abuse, and mental health.
  • Aware of eligibility for and procedures of Federal and State entitlement programs.
  • Effective verbal and written communication, solution oriented, and organizational skills.
  • Proficient bilingual language skills in English and Spanish.
  • Ability to demonstrate a strong independent, motivating, and creative work ethic.
  • Possess a valid driver’s license and evidence of automobile insurance.


This is a Full-time, hourly position 40 hours per week. Hourly compensation based on experience. ELACC offers a competitive benefits package.

Professional Level

None specified

Minimum Education Required

2-year degree

How To Apply

ELACC is an equal opportunity employer.

Send cover letter and resume to:

Katty Pollicino at