Community Outreach Specialist

Job Type

Full Time


Details: Salary commensurate with experience. Salary increases contingent on performance and commitment over time.




1325 U Street Southeast
District of Columbia
United States


Job Description:

Supervisor: Program Director (PD) 


SMGW is a non-profit organization of partner organizations committed to empowering individual participants to make transformative changes in their lives through a practice of rigorous compassion and coaching from trained caseworkers. This is accomplished following the Next Step approach by which participants set goals and take small achievable “next steps” toward meeting those goals, including taking advantage of supportive services to build personal capacities or overcome personal barriers. Our mission includes intentional engagement with volunteers many of whom experience life-changes for themselves in this process. SMGW goals for mission expansion center on reaching participants where they are through satellite sites anchored in partner institutions; casework for the chronically homeless; and, a direct employment pipeline. Though we are a faith-based organization, SMGW has no religious requirements for its participants.

Job Summary

The primary responsibility of the Community Outreach Specialist (COS) is to develop, coordinate and implement a recruitment and outreach strategy to attract participants to the Next Step program, with an immediate priority on recruitment of participants for the STRIVE training course at the Skyland Workforce Center (SWC). Recruitment efforts should include but not be limited to establishing and sustaining relationships with other community-based organizations (CBO’s) and correctional facilities and supervised release programs in DC, Northern Virginia, and Montgomery and Prince George’s County, MD. It also includes facilitation and oversight of the flow of referrals to the Next Step program and specifically the STRIVE training course from all sources, as well as recruitment of former course applicants and participants. With the support of the PD, the ORS is responsible for achievement of required program outcomes.


  • Designs and implements strategic and operational outreach plan to bring eligible participants into the Next Step program, with specific focus on the STRIVE job readiness training course.
  • Ensures that enrollment targets for Next Step and the STRIVE job readiness training course (through the 3rd day of training) are met. Collaborates with the SMGW Program Director, the SWC Program Director, and the SMGW program leaders to facilitate referrals from each site, as well as on identifying and connecting with target organizations who will refer to the STRIVE training.
  • Coordinates development, implementation and follow-up of site-specific outreach strategy to identify potential Next Step participants, working with the program leader in each location. 
  • Creates and sustains effective working relationships with CBO’s, service providers and other resources to facilitate referrals.
  • Mobilizes the STRIVE team for targeted street outreach and neighborhood canvassing, in consultation with STRIVE team leader and PD.
  • Collaborates with Director of Development and PD on implementation of a monthly e-mail blast and other social media strategies to CBO’s, as well as design of outreach materials for CBO’s and participants (e.g. flyers and other marketing materials).
  • Maintains tracking system to capture, (1) Partner organizations in the Metro area; (2) Volume of referrals from organizations to Next Step/STRIVE; (3) Rate of successful referral outcomes. Update and contribute information to SMGW’s resource directory
  • Engages and trains selected volunteers to assist with outreach efforts, in collaboration with the Volunteer Manager, Program Director, and Director of Development.
  • Attends meetings as is required by supervisor.
  • Other duties as assigned

Minimum Qualifications

  • BA/BS degree and at least 4 years’ experience in recruitment and outreach with social service organizations in the Washington Metro area (with specialized knowledge of DC Wards 7 & 8).
  • An established track record demonstrating ability to successfully recruit targeted numbers of program participants to participate in the STRIVE course as evidenced by their participation, well as participants who are likely to finish the course. 
  • Excellent public speaking, writing, interpersonal, listening and organizational leadership skills as they relate to outreach and interaction with other agencies and prospective participants.  
  • Ability to research organizations, create and implement strategies, and maintain electronic records.
  • Ability to work occasional evenings and weekends.


Two weeks annual vacation at the start, with increases based on years of service beginning at 3 years. Vacation leave is in addition to holidays and the Christmas week, when the agency is closed. Full medical, dental and vision coverage. Retirement plan an option. 

Level of Language Proficiency

English; Spanish speaking a plus

Professional Level


Minimum Education Required

4-year degree

How To Apply

To apply, please send resume, cover letter (which should highlight relevant experience with outreach as well as preliminary strategies for the same) to: Ms. Jennifer Seager-Valentine at