Short Term Family Housing Team Coordinator

Job Type

Full Time




District of Columbia
United States


Position Summary:

The Short Term Family Housing Team Coordinator is accountable directly to the Short Term Family Housing Program Director. In conjunction with the STFH Program Director, this position is responsible for providing supervision, administration and oversight to a team of STFH Case Managers. In addition, the STFH Team Coordinator will carry a small caseload (up to 5 families) and provide case management services. This is a full-time position.

Highlighted Duties and Responsibilities:

  • Provides case management services to ensure that families in Short Term Family Housing (STFH), who face multiple barriers to stability, are receiving necessary comprehensive support services;
  • Helps families find and maintain stable housing and achieve family strength and stability;
  • Assists families in increasing income through employment, job training and public benefits;
  • Ensure that children are in appropriate daycare/school settings and are involved in enriching after-school activities;
  • Provides oversight and administration of team functions as well as supervision and guidance to team members;
  • Performs initial intakes, which includes welcoming families to the program, reviewing policies and procedures with them, and completing psychosocial assessments;
  • Meets regularly with families on caseload to develop case plans and follow-up as needed;
  • Obtains signed release of information forms and communicates regularly with staff at treatment programs, substance abuse programs, and vocational programs to facilitate coordination across providers;
  • Maintains appropriate files, including updated case notes, incident reports, assessments, and supporting documentation etc., according to the specifications in the Home Now Case Management protocol;
  • Provides administration, supervision, and oversight to team of Housing Stability case managers and/or youth specialists to ensure that team functions on a day-to-day basis to meet all the needs of families assigned to that team, as well as all reporting responsibilities;
  • Conducts detailed, quarterly chart audits for each team member and provides written feedback to ensure documentation in charts, HMIS, and OCTO (for DHS teams) is complete and current;
  • Serves as first point of contact for case managers in the field, and in assessing and planning how to address client crises and Unusual Incidents. Reviews Unusual Incident Reports (UIRs) from case managers prior to submission to ensure complete, clear information and any follow-up needed;
  • Participates actively in clinical supervision from Senior Director to ensure that client goals are met and services are provided in a clinically appropriate and ethical manner.


We offer great benefits including:

  • Medical Plans through CareFirst BlueCross Blue Shield.
  • Dental Plans through CareFirst BlueCross Blue Shield.
  • Vision Plans through CareFirst BlueCross Blue Shield.
  • Life insurance, short-term disability and long-term disability insurance
  • 403(b) Retirement Plan
  • Flexible Spending Accounts for medical and dependent care reimbursable expenses
  • Transportation pre-tax payroll deduction for metro
  • Generous paid vacation leave, sick leave and holidays
  • Tuition Reimbursement for graduate studies
  • And much more!

About Us:

Community of Hope is a rapidly growing, innovative, and mission driven nonprofit. For over 38 years, we have provided health-care, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. We currently operate a variety of housing programs and three community health centers, which offer medical, dental, behavioral health, and birth services. Through providing these programs and supportive services, we continue our mission of helping and enabling people achieve good health, a stable home, family sustaining income, and hope.

Community of Hope was selected as one of the Washington Post’s 150 Top Workplaces in 2014, 2016 and 2017. We received the 2012 Washington Post Award for Excellence in Nonprofit Management and the 2014 Leadership Greater Washington Innovative Community Partnership Award. We were also recognized in 2012 by the National Committee for Quality Assurance as a level 3 Patient-Centered Medical Home.

Level of Language Proficiency

Minimum Qualifications:

  • Minimum Bachelors’ degree required; Master’s degree in social work or related field preferred; professional human services licensure preferred. If MSW or BSW, licensure within 90 days of hire is required;
  • Minimum three years’ work experience in social work or related field;
  • Experience working with families, homelessness, and/or substance abuse strongly preferred;
  • Knowledge of community resources or the ability to become knowledgeable required;
  • Willingness to continue professional development in areas related to job functions;
  • A valid driver’s license and reliable transportation required, as well as proof of auto insurance.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Check out our website Apply Here.