Host Homes Case Manager

Published 3 days ago

 Youth Services at the SF LGBT Center include structured group programming, crisis intervention, navigation & referral services, leadership development, a dedicated drop-in youth space, on-site individual and group mental health services (therapy/counseling/crisis management), and a Host Homes housing program that includes case management services. Low-barrier services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) youth ages 16-24. A high percentage of youth participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges.

Submit Cover Letter expressing your interest and Resume detailing experience/qualifications to be considered.

Program Overview: Host Homes is a national model that has been around for over 25 years, currently a pilot program in San Francisco. The Host Homes program matches LGBTQ+ youth (18-24 years old) with volunteer Hosts in San Francisco, who can provide a private bedroom or spare space with access to a kitchen and bathroom for 3 months to 1 year. During their time in the program, youth work with Case Managers to create Individualized Service Plans (ISPs), focusing on housing as an overarching goal along with interpersonal relationships, employment, education, and health and wellness. Case Managers support youth in achieving their goals, maintaining a successful relationship with their Hosts, and exiting the program with new life skills and longer-term housing.

 JOB SUMMARY: The Host Homes Case Manager provides overall coordination and supervision of youth in Host Homes by conducting screenings, case management, and additional support services. The Host Homes Case Manager will be responsible for helping participants identify and pursue goals, developing relationships with Hosts/community members, and assisting youth in accessing community resources. In coordination with the Program Manager, this position will be responsible for setting program objectives, implementing strategies, ensuring objectives are met, and being attentive and responsive to evolving community needs. This position involves a high level of community engagement and accountability.


  • Assist prospective applicants interested in the Host Homes program by completing the application process, consisting of recruitment, screening, assessment, and onboarding. Ensure youth understand the program process, such as identifying responsibilities and program expectations.
  • Alongside the Program Manager, coordinate Host/Youth matching process to ethically match youth referred to the program with volunteer Hosts.
  • Assist youth in goal planning and provide support in the completion of tasks associated with these goals.
  • Support youth with navigating resources, referring youth to internal and external services, and advocate on their behalf when necessary.
  • Engage with youth to develop supportive and trusting relationships, while maintaining professional boundaries.
  • Ensure the safety of youth and Hosts by addressing possible issues in a timely and professional manner.
  • Assist youth in building a community support network.
  • Prioritize providing support around health and wellness needs.
  • Coordinate with the Program Manager and service providers from partnering agencies to ensure satisfactory resolution of issues between the Hosts and other collateral partners.
  • Provide mediation and problem-solving supports to youth and Hosts.
  • Respond to Host grievances promptly and escalate to Program Manager, when necessary.
  • Support youth in skill building in preparation to transition into longer-term housing.
  • Provide outreach and after-care services for youth who have transitioned out of Host Homes.
  • Familiarity with data tracking systems, such as HMIS, Apricot, Salesforce, etc.
  • Accurately maintain confidential client records while following HIPAA guidelines
  • Other duties as assigned. 


  • 3- 5 years of Case Management experience, preferred.
  • Experience delivering trauma-informed care and familiarity with harm reduction principles.
  • Ability to deliver culturally responsive services
  • Experience with program development preferred
  • Knowledge of de-escalation best practices.
  • Group facilitation experience.
  • Conflict mediation/ resolution skills.
  • Experience working with gender diverse populations and Transitional Age Youth (18-24) preferred
  • Excellent verbal and written communications skills.
  • Strong problem-solving and team-building skills.
  • Criminal background and TB Test clearance required.


Compensation will be $28.85/hourly

Benefits include paid medical insurance, and paid time off (vacation, health, & holidays). Applicants may qualify for additional bilingual compensation.


Monday-Friday; some evening and weekend hours may be required.   



The mission of the Center is to connect our diverse community to opportunities, resources, and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by: 

  • Fostering greater opportunities for people to thrive.
  • Organizing for our future.
  • Celebrating our history and culture.
  • Building resources to create a legacy for future generations



The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or intersex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute. 



 Youth Services at the SF LGBT Center include structured group programming, crisis intervention, navigation & referral services, leadership development, a dedicated drop-in youth space, on-site individual and group mental health…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    May 24, 2021
  • Professional Level


$28 - $28Benefits include paid medical insurance, and paid time off (vacation, health, & holidays.)


Temporarily Remote
Work must be performed in or near San Francisco, CA
Associated Location
1800 Market Street, San Francisco, CA 94102, United States

How to Apply

PLease provide your resume and a cover letter to be considered.

PLease provide your resume and a cover letter to be considered.

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