Clinical Case Manager - Bilingual Spanish

Job Type

Full Time




99 Kissling Street
San Francisco
United States


Program Description


The last two decades have given rise to a body of research establishing that young adults are fundamentally different from both juveniles and older adults in how they process information and make decisions. The prefrontal cortex of the brain — responsible for our cognitive processing and impulse control — does not fully develop until the early to mid-20s. As young adults are going through this critical developmental phase, many find themselves facing adulthood without supportive family, housing, education, employment and other critical protective factors that can help them navigate this tumultuous period. Our traditional justice system is not designed to address cases involving these individuals, who are qualitatively different in development, skills, and needs from both children and older young adults.


Young Adult Court (YAC) in San Francisco is part of the larger Collaborative Court system and serves eligible young adults ages 18-24 for an average of 18 months. The court strives to align opportunities for accountability and transformation with the unique needs and developmental stage of this age group. Collaborative partner agencies include the Superior Court, Office of the District Attorney, Office of the Public Defender, the Department of Public Health, Adult Probation Department, Department of Children, Youth and their Families, and Felton Institute.


Position Summary


The Bilingual Clinical Case Manager (CCM) evaluates needs and strengths of bilingual and mono-lingual Spanish-speaking TAY participants using assessment and interview tools and develops a Wellness Care Plan in collaboration with client. Wellness Care Plans address the goals and requirements of the participant, and typically address needs that will be addressed via community partners for client mental health, emotional, substance use and/or social services. Provides an intensive array of recovery-oriented services and supports, including housing linkage and support, physical health care, benefits acquisition, and employment services.


All Clinical Case Managers provide integrated mental health and substance use support through individual and group interventions, including Cognitive Behavioral Therapy, Dialectical Behavioral Therapy skills, and targeted life skills. The bilingual Clinical Case Manager may need to support the participation of mono-lingual participants during group modalities.

CCM’s assist with family needs and parenting support, suicide/crisis prevention and safety planning, stress management, and developing healthy coping strategies. The Bilingual Clinical Case Manager strives to create and maintain a welcoming, safe, supportive and culturally responsive environment for participants. All CCM’s maintain accurate and detailed documentation required for electronic billing, data entry, and reporting to collaborative partners.


Program Specific Responsibilities


·        As per linguistic needs and preferences of participants, conduct bio-psycho-social/criminogenic assessment interviews and diagnostic evaluations in/out of custody in Spanish or a mix of Spanish and English, and complete required written reports/summaries (in English)

·        Collaborate closely with partner agencies: SF Superior Court, the SF District Attorney’s Office, the Office of the Public Defender SF, SF Adult Probation Dept., Goodwill Industries, & Private Attorney’s

·        Provide case management, individual and group psychotherapy and skill-building, crisis prevention/intervention, substance use counseling, career counseling, and harm-reduction support for criminal justice involved Transitional Age Youth (TAY)

·        Be proficient (and/or able to receive training) in Motivational Interviewing, Cognitive Behavioral Therapy, and other evidence-based and evidence-informed practices suitable for diverse TAY participants

·        Be proficient in providing culturally-responsive services to Latinx TAY

·        Understand the challenges and strengths of TAY and their families who have immigrated to the Bay Area from Central and South America, Mexico and elsewhere

·        Support participants with accessing culturally appropriate community-based resources

·        Develop and implement Wellness Care Plans with participants in collaboration with community partners

·        Meet all deadlines and comply with requirements for documentation and billing, including the completion of court reports and client mental health updates

·        Ability to manage multiple databases, use Microsoft Excel and Word for required reporting and documentation

·        Develop and maintain good therapeutic relationships and boundaries with participants

·        Carry a case-load of approximately 15-17 participants varying in intensity and need

·        Ability to manage transportation, both public and personal, to and from county jails and other off-site locations

·        Other duties as required


Minimum Qualifications


·        Master’s degree in Social Work, Counseling Psychology, or related fields of clinical behavioral sciences.

·        Licensed or license-eligible preferred/strongly encouraged

·        Must be able to acquire jail clearance in the City and County of San Francisco

·        Fully Bilingual English/Spanish – oral language skills required, proficient written Spanish skills also preferred

·        Strong organizational, communication, interpersonal, and time-management skills

·        Strong clinical case presentation and clinical documentation skills

·        Exhibits understanding of developmental stages, with a focus on young adults (TAY)

·        Demonstrates strong assessment skills with reference to the most current Diagnostic and Statistical Manual (DSM)

·        Must have welcoming attitude

·        Ability to demonstrate knowledge of clinical case management strategies, stages of change, and family systems.

·        Experience with forensics and/or court diversion programs a plus

·        Ability to work independently and collaboratively within an interdisciplinary team

·        Knowledge of San Francisco/Bay Area TAY services and resources

·        Knowledge and familiarity with multi-cultural populations, especially African-American, Asian and Latino cultures

·        Bi-lingual (Spanish/English) a plus


·       12 Paid Holidays

·        4 Weeks paid Vacation accrued at 13.13 hours per month based on a 37.5 work schedule. Pro-rated for part-time employees.

·       3 Paid Personal Business Days

·       Maximum of 450 hours of sick time accrued at 9.38 hours per month or 112.56 hours per year. Pro-rated for part-time employees.

·       Health Benefits include medical, dental and vision

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

If interested please apply to: