Part Time Hotline Advocate

Job Type

Part Time



Start Date


Application Deadline



216 W. Somerset Street
United States


Position Summary


The Part Time Hotline Advocate is responsible for providing domestic violence counseling, crisis intervention, and advocacy via Philadelphia’s Domestic Violence 24-hotline and Congreso’s main office.  The Hotline Advocate is also responsible for supporting in person crisis counseling and ongoing advocacy for survivors of domestic violence as needed by the program.


The Hotline Advocate will have internal contacts with the entire administrative staff and external contact with clients, community resources, and the community. This position has access to sensitive Congreso information and is expected to handle such information with integrity and professionalism. This position has regular contact with members of the community and is expected to represent Congreso in a professional manner. 


The Hotline Advocate works under the direct supervision of the Intake Coordinator.  In the absence of the Intake Coordinator, the position is supervised by the Program Manager.


Essential Functions


  1. Provide 25 hours of telephone crisis intervention, counseling, and advocacy services through the Philadelphia Domestic Violence hotline.
  2. Provide resource information to clients, other Congreso staff and social services agencies.
  3. Participate in the Philadelphia Hotline Collaboration monthly meetings as a representative of the LDVP as assigned.
  4. Conduct assessments and crisis intervention to assist with walk-in clients as needed.
  5. Conduct an initial client intake, which includes: an agreement to services, a needs assessment, and the mutual development of a service plan.
  6. Comply with all client confidentiality regulations as specified by agency, funding source, local, state and federal regulations.
  7. Maintain accurate and up to date client file and documentation.
  8. Work closely with the collaborative domestic violence agencies and other partners to coordinate services for domestic violence victims
  9. Submit monthly and quarterly programmatic narrative and statistical reports to supervisor.
  10. Regularly attend and actively participate in staff meetings. Staff training sessions, case reviews, etc.
  11. Provide presentations to community members to help victims of crime and their families to identify their own victimization and learn about and access available services in the community.
  12. Participate in systems wide advocacy and education/awareness/outreach efforts and activities as assigned.
  13. Provide childcare support as assigned to allow survivors to participate in counseling, advocacy, and support group services.
  14. Hotline Staff are to comply with essential staff policy during weather related closures. This may be completed at any of the organizations within the Philadelphia Domestic Violence Collaborative.
  15. Perform other related duties as assigned.

Knowledge, Skills, and Abilities (Career Pathway: Direct Services) All Staff Competencies 

  • Basic understanding of Congreso’s mission, vision, values, programs and services, and business plan.
  • Knowledge and understanding of the targeted community needs and demographics.
  • Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
  • Ability to provide nonviolent intervention with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits.
  • Ability to effectively use standard office equipment.
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
  • Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, UNIDAD, and customized databases.
  • Adheres to all Congreso and departmental policies and procedures.
  • Attends all Congreso in-services as required.
  • Strong written and verbal communication skills and effectively communicate with individuals and groups.
  • Bilingual (Spanish/English)


Direct Services Staff Competencies 

  • Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
  • Knowledge of basic client management procedures (PCM Model) for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of education and employment goals throughout the agency without regard to program service.
  • Demonstrates understanding and knowledge of the Latino culture and availability of North Philadelphia community resources.
  • Ability to effectively interview and engage a client in appropriate programming.
  • Must be bilingual in both English and Spanish
  • Ability to effectively conduct one on one advocacy and/or educational presentations.
  • Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.

Experience, Education, and Licensure


Minimum Experience:  1-2 years’ experience in crisis counseling, advocacy or case management; preference for the experience to be specific to domestic violence. Strong oral and written communication skills in English and Spanish.

Minimum Education: Bachelor’s degree in Counseling, Psychology, Social Work or related field preferred; Suitable combination of education and two to three years crisis counseling/advocacy experience in related field may be considered in lieu of Bachelor’s degree. Knowledge of and proficient on the Latino culture and community of Philadelphia.  Knowledge of the domestic violence issues and dynamics related to the Latino community. Knowledge of the impact of trauma on children and families.

Certification/License: Completion of the Domestic Violence 45 hour training provided by an approved PCADV membership program. May be completed post hire. 


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.


About Congreso

Congreso is a multi-service nonprofit organization whose mission enables individuals and families in predominantly Latino neighborhoods to achieve economic self-sufficiency and wellbeing. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Level of Language Proficiency

Must be fully bilingual in English and Spanish

Professional Level


Minimum Education Required

4-year degree