Operations and Programs Manager

Posted by
Debt Collective
New York, NY
Published 17 days ago

The Debt Collective is a membership-based union for debtors. We use our collective power to fight for better conditions in our financial lives and a more equitable society: the cancellation and renegotiation of debts, access to publicly-funded goods (education, healthcare, housing, etc), anti-racist economic policies, and much more. Our current campaigns include the national fight for full student debt cancellation and publicly-funded tuition-free higher education, as well as local campaigns around tenant power and bail abolition in California, utility and municipal debts in Philadelphia, and other campaigns in development. 

The Debt Collective is transitioning from our initial phase of experimental organizing to a more structured approach to building our base and campaigns. The Operations and Programs Manager will help us with this transition, and be responsible for ensuring effective implementation of our programs, campaigns, committees, working groups and other internal structures. This role will work to support overall coordination and engagement with national staff, local branches, general members and supporters, and other stakeholders.  The manager will also support events, calls, overall union growth and other projects.

We seek a coordinator and leader who is excited to fuse their skills in leadership, program, compliance and coordination with building power for communities across the country. We also seek someone who is open to experiment and can remain flexible while building meaningful structures and relationships. 

Key Areas of Responsibility

Execute and support overall union and branches operations 

  • Coordinate and support work and processes across the organization, working closely with Executive Directors, staff and members to support overall operations 
  • Establish, evaluate and implement administrative and operational policies, practices and procedures
  • Assess, develop and administer appropriate organizational and staffing structures
  • Improve operational management systems, processes and best practices and support staff and members in using them
  • Support the development and implementation of personnel policies 
  • Help the organization’s processes remain legally compliant
  • Prepare and analyze comprehensive reports

Coordinate and grow programs 

  • Coordinate and support programs and areas, including maintenance of overall programs calendar and responsibility for coordination between different programs and areas
  • With other members of the collective, identify and support potential programs and areas for interventions and campaigns on a local and national level 
  • Identify and support grant making and applications to run campaigns and work in different areas 
  • Develop and maintain positive relationships with community leaders, organizations, allies, potential members, experts, and staff
  • Support local leaders and staff to speak to media, attend stakeholder meetings and other tactics and strategies 
  • Support with planning and lead the coordination of project work and timelines
  • Organize, direct and coordinate a variety of activities, events, stunts and tactics with overlapping work areas
  • Support and measure against goals around growth, retention and scale, iterating as needed. 

Engagement, Empowerment and Growth 

  • Support and develop materials, processes and execute strategies to support effective functioning of local entities and a growing broader base
  • Support local leaders and staff with finances and processes, including resolving conflicts, data processes and compliance with lists and security 
  • Support working groups and other member formations to be more effective, creative and engaged in the union 
  • Run and support with trainings and calls as needed, including online and offline debt clinics, educational programming, collective brainstorms, and campaign strategy calls 
  • Support and address internal challenges within the organization and membership with an eye toward restorative justices and practices
  • Respond to emails, calls and other inquiries from members and potential members 
  • The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. 

Skills & Qualifications

  • A passion for economic justice, an interest in the way finance works and a commitment to devising and advancing innovative ways to transform our financial system 
  • 2-3 years experience as an operations manager, program manager, or similar role 
  • Experience with budgeting, forecasting 
  • Experience with principles and practices of project management
  • Familiarity with conflict resolution 
  • Familiarity with compliance, transparency and privacy policies 
  • Outstanding organizational skills 
  • An innovative, flexible and creative thinker,
  • Strong interpersonal skills: focused on building trust and knowing that everything starts with good relationships
  • Self-starter, someone who has ideas and is ready to implement them
  • Sees failure as an opportunity to learn and retool the approach and is committed to ongoing learning in the field
  • Takes a proactive role in bringing about change
  • Has effective personal systems for project management - able to move multiple projects forward and hold relationships
  • Makes deadlines and meets them 
  • Maintains personal boundaries and engages with professionalism even when under pressure
  • Experience with organizing and grant writing is preferred. 


Debt disproportionately affects the most marginalized people in society — including Black and brown communities, people from working class and immigrant backgrounds, women and LGBTQ+ people. These communities are centered in the Debt Collective’s work. People with these identities or who are members of other marginalized communities are strongly encouraged to apply for this position.

The Debt Collective is a membership-based union for debtors. We use our collective power to fight for better conditions in our financial lives and a more equitable society: the cancellation and renegotiation of debts, access to…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
  • Start Date
    August 2, 2021
  • Application Deadline
    July 30, 2021


$60,000 - $75,000


 Independent Contractor, no benefits provided

 Independent Contractor, no benefits provided


Work may be performed anywhere in the world
Associated Location
45 W 36th St, New York, NY 10018, USA

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