Case Manager (“Opportunity Coach”)
Contract role: 5 hours per week during program ramp-up, tapering to approximately 3 hours per week once families are stabilized. Case load to consist of two families.
Who We Are:
The mission of Partners in Opportunity (PIO) is to put the low-income children in its program on the path to college by helping their families to secure affordable housing in high opportunity neighborhoods, and by providing participant families with comprehensive, wrap-around supportive services. The PIO supportive services program is a two-generation model (i.e. it seeks to support parents as well as children), and is grounded in three primary pillars: helping parents to achieve economic self-sufficiency so that they can maintain housing stability in a high opportunity neighborhood; helping families to build community and social capital; and providing—or facilitating connections to—robust, child-centered interventions to ensure that children in the program are on the path to college readiness.
Partners in Opportunity is seeking a candidate to serve as the organization’s founding “Opportunity Coach”. The Opportunity coach will provide one-on-one case management and mentoring to parents to help them to achieve economic self-sufficiency. The role will include a combination of direct coaching and service linkage, and will involve ongoing cycles of participant-led goal-setting and goal-monitoring across a range of domains relating to economic mobility and family stability: e.g. career development, education and training, childcare, transportation, personal finances, and well-being. The Opportunity Coach will work in close collaboration with PIO’s College Readiness Coach, who will have primary responsibility for ensuring that children in the program are on the path to college, and with PIO’s Community Director, who will be responsible for helping families to build community, social connections, and a sense of belonging in their new neighborhood.
Job Duties & Responsibilities:
Coaching for parents
- Provide one-on-one case management and mentoring to parents to help them to achieve economic self-sufficiency through a strengths-based coaching approach.
- Develop and maintain a close, trusting relationship with parents through home visits, in-person meetings, calls, e-mails, and text messages.
- Gain an in-depth understanding of the Economic Mobility Pathways (EMPath) Program—the template “Mobility Mentoring” program that PIO is using to help parents achieve economic self-sufficiency. Implement the program with fidelity, while adapting it to PIO’s unique context.
- Use the EMPath model to coach parents to set goals for themselves, hold parents accountable for those goals, and ultimately help them to progress to higher rungs in the various domains on EMPath’s Bridge to Opportunity (see attached): childcare, transportation, physical and mental health, social capital, debts, savings, educational attainment, income, and job satisfaction.
- Assist parents with job search and job placement and, where appropriate, provide referrals to partner organizations specializing in workforce development and skill-building.
- Assist parents with long-term career planning and goal-setting.
- Work with parents to ensure that they are financially stable. Promote financial literacy via direct coaching and service linkage.
- Provide supportive counseling and psycho-education regarding wellness and mental health hygiene to parents. Facilitate referrals and monitor follow through for mental health services as needed.
- Support parents as they acclimate to their new neighborhood. Collaborate with the PIO Community Director to enhance parents’ sense of belonging and well-being.
Program development and administration
- Work with the Executive Director to create program templates (e.g. for goal-tracking, budgeting, etc.)
- Regularly update a dashboard with data on families in the program: progress across the various domains on the Bridge to Opportunity, current goals, etc.
- Participate in regular check-in calls with PIO’s Executive Director to review the families’ progress.
- Minimum of two years of case management experience coaching low-income adults (non-geriatric population; non-hospital setting).
- Strong knowledge of community resources and referral partners in Dallas County.
- Passionate about helping low-income families to achieve economic mobility and strongly convicted that all families in the program, regardless of their background, have the potential to move out of poverty.
- Interpersonal skills and cultural competency to gain trust and build relationships with diverse constituencies: low-income families, partner organizations, as well as PIO staff and volunteers.
- An entrepreneurial spirit and an enthusiasm about the prospect of creating systems and templates and developing a replicable new program from the ground up.
- Strong organizational skills, time management skills, and attention to detail.
- Master’s degree from an accredited university.
- Holder of one of the following Texas licenses preferred: LCSW (Licensed Clinical Social Worker), LMSW (Licensed Master Social Worker), or LPC (Licensed Professional Counselor)
- Contract role: 5 hours per week during program ramp-up, tapering to approximately 3 hours per week once families are stabilized.
- Services to be provided in the community.
- Compensation: Hourly rate commensurate with experience; mileage reimbursement.
- Flexibility to set your own hours to work around other commitments (e.g. a full-time role elsewhere).