Role: UX Designer
Reports to: Senior Manager of UX
The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Overview of the role
As a UX Designer at The Trevor Project, you will play a major role in evangelizing user experience best-practices across the organization. You will be responsible for creating user-centered process flows and product designs that scale our ability to support volunteer counselors, staff supervisors, and LGBTQ youth across the United States and, eventually, internationally. . You also will serve as a thought partner for cross-functional teams, advocating for great UX every step of the way. You will build, lead, and execute all aspects of the design process.
Who you are
- Knowledgeable. You have formal training or real world experience in interaction design, human-computer interaction, and/or a related field, and you have 2+ years of experience using it to inform product development centered around user needs, behaviors, and motivations. You have experience participating in multiple projects where you were responsible for identifying user needs, building prototypes, testing ideas, and refining designs based on data and user feedback. You are skilled in creating high-fidelity designs, wireframes, flow designs, and maintaining designing libraries.
- Innovative. You apply a mix of strong design knowledge, a solid understanding of design systems, and expertise in documentation to propose innovative solutions.You actively look for ways to introduce new ideas and improve existing processes, and you are adaptable and flexible with changing priorities.
- Impactful. You deliver consistent, high-quality design work that ensures the UX aligns with team and organizational goals. You have excellent written and verbal communication skills, and are aware that paying attention to small details can have a huge impact on the organization.
- Collaborative. You are comfortable communicating with engineers, product managers, and other stakeholders throughout the design process. While working collaboratively, you know your primary responsibility is advocating for our users and providing them the best possible experience.
- Approachable. You can comfortably interact and effectively communicate with a wide range of audiences, whether you are participating in UX research with LGBTQ youth or sharing insights with leadership.
- Empathetic. You respect those around you regardless of race, ethnic origin, gender, age, sexual orientation, gender identity, physical ability, and other identities and/or diverse backgrounds
- Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
- Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.
What you’ll do
- Build, lead, and execute all aspects of the design process
- Create an exceptional UX through flow diagrams, wireframes, comprehensive prototypes, and high-fidelity designs
- Build, scale, and maintain a design system with a strong focus on documentation
- Collaborate with product managers, researchers, engineers, QA, and cross-functional stakeholders to understand requirements and deliver creative, thoughtful, and precise solutions
- Partner with UX researchers to plan research studies and usability tests
- Facilitate design sprints with users, product managers, and cross-functional teams
- Incorporate usability learnings of existing processes and flows to make thoughtful design recommendations
- Evangelize user experience best-practices across the organization
- Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer
- Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery
- Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet stipend and reimbursement to outfit your work-from-home space!)
- Fun virtual office environment and passionate team
- Online Subscription to Headspace, a digital meditation platform
- Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day
- The Trevor Project is an equal opportunity employer
We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. Use this as an opportunity to convey why you want to be the next UX Designer at The Trevor Project!