100 South Broad Street
The primary responsibility of the Case Manager/Tutor Specialist is to work with two programs within the College and Career Readiness Department. 50% of the position involves working with the Tutor Program Manager and with the Integrated English Literacy and Civics Education (IELCE) Program Coordinator to provide case management and program coordination to adult students enrolled in these programs. The Case Manager /Tutor Specialist will meet weekly with program coordinators and teachers to identify students needing extra support to allow them to attend classes and be successful in achieving their academic and career goals. The Case Manager/Tutor Specialist will plan development activities for students. These client services may also include either individually or in a classroom setting: financial literacy or money management, tenant education, advocacy and referrals, employment skills development such as: filling out job applications, interview, employer expectations, time management, etc. The Case Manager/Tutor Specialist will support the E-Data Administrator and will be trained in those responsibilities. Administrative duties are also included as part of the position. Must work a flexible schedule to accommodate adult learners in day or evening classes or in tutoring program and to participate in program staff meetings.
Essential Functions and Responsibilities:
General Case Manager Responsibilities
- Maintain student and program records including learner attendance and additional reports that may be required by the Data administrator and/or the Program Manager and Program Coordinator.
- Must be able to input data into the PDE E-Data system (training will be provided).
- Review student academic and career goals.
- Address barriers to attendance in order to increase persistence.
- Provide access to resources to assist with transitioning students to workforce or post-secondary education/training.
- Analyze assessments including TABE and CASAS pre- and post-tests.
- Coordinate activities with program coordinators, intake specialist, and instructors.
- Assist with timely data entry in the ASAP system - including attendance, setting up classes and providing students with grades.
- Assist with student orientations and ensure that all paperwork is filled out correctly.
- Make referrals to partnering agencies to help address student barriers.
- Assist with pre and post-testing (proctoring, coordinating times).
Tutor Program Case Manager Additional Responsibilities to Above
- Act as a substitute when tutors are unable or unavailable to teach a tutoring class.
- Attend and assist with tutor conference.
- Minimum Bachelor’s Degree in education, counseling or social work, with training in educational/vocational counseling (Master’s Degree preferred).
- 3-5 years’ related experience .
- Excellent interpersonal skills and a high level of social-emotional intelligence and the ability to deal with a variety Experience with low income populations, youth, and English language learners preferred.
- Strong computer skills - Microsoft Excel; Microsoft Outlook; Microsoft Word, Windows Operating System, Salesforce, ETO Database.
- Good documentation and organizational skills.
- Knowledge of community resources in order to make referrals to community resources/agencies and counseling/social work practices with high risk populations (low income, immigrants, at risk youth).
- Sensitivity in working with persons in crisis or in transition.
Minimum Education Required