Director -- Pathway Home

Job Type

Full Time




123 William Street
New York
New York
United States


DIVISION: Pathway Home


REPORTS TO: Senior Director, Pathway Home

Job summary: Director to supervise multiple NY State Office of Mental Health (OMH) funded Care Transition teams, known as Pathway Home, that serves individuals transitioning from inpatient or an Adult Home setting to the community. The Director will provide administrative direction and oversite to several teams of multi-disciplinary professionals that provide flexible hospital and community-based services in New York City. The Director will direct and supervise staff activities, lead team meetings, and provide clinical support to staff regarding individual cases. The Director will also be responsible for developing and nurturing relationships between hospital and community providers and address any barrier that prevent recipients from having their care needs met in the community. The Director will oversee the initial start-up and ongoing operations of three new teams.

Essential Duties and Responsibilities

  • Management and oversight of the day to day activities of multiple Pathway Home programs;
  • Provide staff development and training, including orientation, in-service training and use of community resources;
  • Support teams to overcome barriers and challenges to accessing community services;
  • Demonstrates the awareness, attitude, knowledge and skills (i.e. cultural competence) required to provide effective support to those we serve from any particular ethnic, racial, sexual orientation, religion, gender, socio-economic or age groups;
  • Establish and maintain effective and cooperative working relationships with CBC member agencies and other community organizations so as to ensure timely access to services;
  • Review referral documents and health records to determine a client’s eligibility for services;
  • Participate in case conferences to help identify a client’s community health needs and tailor services to meet these needs;
  • Work collaboratively with CBC staff and Pathway Home subcontracted Agencies’ to ensure that the highest level of clinical and case management services are provided;
  • Provide technical assistance and unique solutions to clinical care and crisis situations;
  • Establish and oversee administrative tasks and procedures to meet the objectives set by CBC management and government partners, and other stakeholders including Managed Care Plans;
  • Ensure program compliance with all agency policies and procedures;
  • Provide regular individual and group supervisory support to a multi-disciplinary team;
  • Manages and adheres to program budgets, meeting productivity and revenue targets and monitoring expenses;
  • Assume on-call administrative and crisis evening and weekend duties;
  • Implement and oversee evaluation activities as well as develop and implement a plan sustainability;
  • Manage interviewing and hiring staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures;


This job description in no way states or implies that these are the only job related duties to be performed by the employee. He or she will be required to follow any other job related instructions and perform any other job related duties requested by his or her supervisor.


This position requires some travel throughout the five boroughs of New York City.


·        Superior knowledge of mental illness, mental health treatments, government regulations, and physical health conditions;

·        Ability to manage multiple projects and seek guidance when needed;

·        Administration and Management — Knowledge of business and management principles involved in strategic planning, human resources, leadership technique, production methods, and coordination and allocation of people and resources.

·        Highly organized, with an ability to prioritize time-sensitive assignments

·        Ability to work independently with minimal direct supervision

·        Competency in written, interpersonal, verbal and computational skills to present and document records in accordance with program standards.

·        Serves as a role model to staff and stakeholders.

·        Refined knowledge of techniques for identifying and preventing crises, including crisis management techniques.

·        Ability to work and communicate effectively with all stakeholders: members, network, families, and government staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.

Level of Language Proficiency

Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field. A minimum of 5 years post-masters work experience, preferably with the target population, and 3 years of related experience in the management of programs with progressively increasing responsibilities.

Professional Level


Minimum Education Required

Master's degree