Case Manager- Bilingual

Job Type

Full Time


Details: $22.00/hour + $1.50/hour bilingual premium + Full Benefits




1631 Hayes Street
San Francisco
United States


Hamilton Families


Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across four sites in San Francisco and Oakland. For more information, visit                                                                              


Program and Position Overview


Hamilton Families Transitional Housing (HTH) in the North of Panhandle neighborhood houses and supports 20 families at high risk for chronic homelessness for up to 18 months. Families receive intensive social services to identify and address factors contributing to their homelessness to enable them to return to stable, independent housing and economic self-sufficiency. The program provides case management, employment readiness activities, job retention support, intensive housing search support and substance abuse recovery support.


The Case Manager provides families with case management and support to assist them with gaining stability and obtaining permanent housing.


Primary Duties and Responsibilities


·        Provide residents with case management services, including but not limited to individual and group counseling, workshops, advocacy, mental health, physical health, domestic violence, substance abuse recovery support, family reunification and child welfare advocacy, and life skills trainings.

·        Participate in family intake and orientation to the program. Develop, implement and document Family Action Plans with the residents that identify and address their needs.

·        Identify, network with, and refer residents to other community-based services as appropriate.

·        Follow and reinforce all program policies, rules and expectations for families to participate in the program.

·        Collaborate with program staff, community partners, and service providers to support families; interface with other program staff to assure communication, consistency and teamwork.

·        Maintain participant confidentiality and HIPAA requirements; maintain program standard of documentation of case management services; keep accurate records, files, correspondence, and statistics. Prepare reports and presentations as required. 

·        Attend and participate in weekly case review meetings and present progress reports on families; attend regular staff meetings and represent Hamilton Families in the community as needed.

·        Comply with program and City policies and procedures; attend hearings and arbitrations as part of the DHS Grievance Procedure.

·        Support and create active participation in self-governance by the participants in program services.

·        Translate English-to-Spanish programmatic materials in writing as needed and provide verbal translation support, including translation for community meetings, workshops and events.

·        Other duties as assigned.  


Qualifications, Skills and Abilities


·        Bilingual English/Spanish as demonstrated through agency proficiency exam.

·        Bachelors degree in social work, psychology, or related field from an accredited college or university, or a minimum of 5 years experience performing case management duties in a health or human services field.

·        One year experience working in a residential facility; two years experience working with and sensitive to the needs of homeless families. Able and willing to work with diverse staff and participants.

·        Experience in a crisis setting and able to respond appropriately to emergencies including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed.

·        Experience providing support services to participants with mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, Child Protective Service agencies, HIPAA and crisis intervention techniques.

·        Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Able to make regular entries into a web-based participant database.

·        Must be available for occasional evening hours as work schedule includes some evenings.

·        Essential functions of the position may require use of a telephone, working at a standard computer terminal, and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, bend, lift, and carry up to 40 pounds.

·        CPR and First Aid certification required within first 6 months of hire.

·        Criminal background check and fingerprint imaging required post offer.

·        TB (Tuberculosis) clearance and documentation required post-offer.


Hamilton Families offers a competitive wage and benefits package that includes employer-paid major medical and dental coverage, life and disability insurance, an employer-contributed retirement plan, and generous paid vacation, sick, and holiday leave.

Level of Language Proficiency

Spanish Proficiency required to translate English- to- Spanish programmatic materials in writing as needed and provide verbal translation support, including translation for community meetings, workshops and events.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

·        Please use the link above to submit an application through our ADP Career Center.

·        Attach your résumé AND a brief letter of interest.           

·        No faxes or phone calls.

·        Hamilton Families is an Equal Opportunity Employer.