Case Manager for Catholic Charities

Posted by
Tipping Point Community
San Francisco, CA

Tipping Point Community

Published 9 days ago

Catholic Charities is one of the largest, most comprehensive human services agencies in Northern California, reaching more than 32,000 individuals a year in San Francisco, San Mateo, and Marin counties. We tackle some of the most pressing challenges in our community – homelessness, generational poverty, inequality, aging in isolation, HIV-AIDS, and immigration to name a few – with determination, expertise, and collaborative problem-solving with those we serve. As an integral part of our communities, we work to keep our neighborhoods diverse, productive, safe, and healthy through our more than 30 programs, comprehensive services, and social justice advocacy.. We bolster our neighbors – single mothers, adults and families experiencing homelessness, adults with disabilities, seniors, children and youth, people living with HIV/AIDS, and immigrants – when they need help, solutions, and hope. We are compassionate caregivers, ardent advocates, and champions of those in need. If you are eager to have a substantive impact on the lives of others and the health of our community, apply here. Join us as we change lives.

The Case Manager will work with families who have/had recurring episodes of homelessness into permanent housing. Families receive housing subsidies, supportive services, and activities that help sustain long-term housing and self-sufficiency. The TISH Program is one of many programs that provide a continuum of services to families. 

The case manager will be responsible for core housing case management, benefits advocacy, support services for physical and mental health – acute/chronic, and problem-solving. 

The Case Manager will work to assess the Participant' needs, by providing immediate services, personal goals, and services plans. This position will work with Participants around self-sufficiency, and how to maintain independence and prevent homelessness. Through the program, clients may receive case management referrals to community support and counseling.

The Case Manager provides advocacy and referral services as needed to Participants, and where possible, assist with maintaining housing. 


•   Caseload portfolio assignment up to 150 clients

•   including, but not limited to crisis intervention counseling and support services, client data collection, information and referral, collection of documents needed for program participation, and coordination of service to address the clients’ immediate needs.

•   Demonstrate the ability to engage individuals in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.

•   Provide intake and ongoing services including but not limited to the following: crisis intervention, counseling, support services, client data collection, information and referral, budget development, and rental installment planning. 

•   Screen for co-occurring disorders and recognize diagnostic criteria used to identify substance abuse or dependency.

•   Coordinate services to address the immediate and long-term needs of clients

•   Provide practical support, education, and assistance to tenants in addressing immediate needs related to achieving stability and life management skills

•   Participate in all assigned program and organization meetings, case reviews, and training

•   Participate in all program activities/events for families; may include some nights and weekends

•   Make referrals and serve as a liaison to other service providers and agencies

•   Conduct community-based workshops relevant to the needs of the client base in coordination with community events

•   Conduct outreach to actively engage tenants inappropriate services, workshops, and Treasure Island community and/or family activities

•   Serve as the liaison between property management, program staff, and residents

•   Assesses and evaluates the needs of individuals and continues caseload contact to develop goals. Demonstrate the ability to identify stages of change and use interventions consistent with stages of treatment. Assists clients in developing strength-based, stage-wise treatment matched person-centered plans that are designed to address identified needs. Completes referral forms, clinical and legal documentation necessary to obtain community-based services for clients as well as collaboration and communication with other SA/MH community partners.

•   Provide direct services to residents.

•   Educate and connect residents to the wide array of services available to families.

•   Provide on-going support services for clients living in subsidized housing, including but not limited to: information and referral for services, with a minimum of quarterly client contact.

•   Documentation: Input, maintain proper client and program documentation [updates/changes] client data collection, information, and referral, collection of documents to address Participants’ immediate needs, and long-range goals.

•   Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destabilize a housing and to conduct an appropriate intervention as required

•   Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.

•   Work in collaboration with Program, Division, and Agency staff/team to design and implement program operations and policies.

•   Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.

•   Participate in related program, agency, and community meetings as assigned.

•   Other duties as assigned

•   Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

•   Bachelor’s degree in Social Work, or related field with a minimum of two [2] years directly related experience in case management. Sensitivity to, and possess a knowledge of HIV/AIDS services, homelessness/unstable housing, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic] issues.

•   Substantial or demonstrated knowledge/experience working with families in crisis or unstable housing situations.

•   Strong knowledge of substance disorders and associated health issues.

•   Excellent written and verbal communication skills

•   Electronic data collection, input, and information maintenance

•   Computer Skills and MS Office Suite knowledge

Knowledge, Skills & Abilities:

•   Must have experience in assessments and strong crisis intervention skills, particularly with people with HIV/AIDS, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic].

•   Certified or familiarity with HCV/Housing Quality Standards.

•   Interacting with persons from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations.

•   Bilingual English/Spanish +.

•   Achievement and Client-oriented.

•   Work as part of a team and collaborate with colleagues for successful outcomes.

•   Organizational awareness.

•   Analyze information, problems, situations, practices, or procedures in order to define the issues/challenges, relevant factors, or concerns to accomplish success.

•   Formulate logical and objective conclusions through Client Services Plans.

•   Organize material, information, and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts.

•   Coordinate people, resources, information maximize success.

•   Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

•   Driving is required for this position.

If driving a car is required for the position, the incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)   

Fingerprints: Required 

TB Screening - Negative Tuberculosis Test:  Required  

First Aid Certificate:   N/A

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records..

Department or Program: Treasure Island Supportive Housing

This is a full time position

Union status: Union

Fingerprinting clearance: Required

TB Screening: Required

Catholic Charities is one of the largest, most comprehensive human services agencies in Northern California, reaching more than 32,000 individuals a year in San Francisco, San Mateo, and Marin counties. We tackle some of the most pressing…

Details at a glance

  • On-site Location
  • Full Time Schedule

Level of Language Proficiency

Bilingual in English and Spanish a plus

Bilingual in English and Spanish a plus


1555 39th Avenue, San Francisco, CA 94122

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