Vendor Support Specialist

Job Type

Full Time


Minimum: $38,500



Application Deadline



219 1st Ave S
STE 220
United States


The Vendor Support Specialist is a full–time (40 hours per week), Tuesday through Saturday, non-exempt position reporting to the Vendor Program Manager. Vendors are the independent contractors who purchase the newspaper and resell it, which creates their income. This position is responsible for supporting vendors by maintaining a safe, welcoming and productive environment. Vendors are at the core of the Real Change organization. Vendors are often homeless or unstably housed and struggle with poverty and oppression. Specifically this position supports vendors by assisting them in reaching their paper selling goals, helping navigate needed social services and supporting participation in agency events. This position requires attention to detail, a sense of humor, and the flexibility to be successful in an unstructured and constantly changing environment.

Primary roles and responsibilities:

Vendor Support (40%)

  • Support vendors to build relationships, resolve conflicts, and offer coaching
  • Create and maintain a safe environment
  • Assist with facilitating monthly vendor meetings
  • Sell papers to vendors at the sales desk when needed
  • Occasional field outreach and support for vendors in the field
  • Conduct orientations and sales training for new vendors when required

Program Support (30%)

  • Coordinate vendor participation in Real Change events
  • Participate in efforts to expand circulation under direction of manager
  • Work collaboratively with other departments within Real Change
  • Answer community and vendor questions via the phone and email
  • Train sales desk volunteers as needed
  • Enforce Authorized Vendor Guidelines and disciplinary consequences as needed
  • Perform other tasks as assigned

Resource Navigation and Vendor Advocacy (20%)

  • Provide regular drop-in resource navigation hours for vendors requesting support
  • Outreach vulnerable vendors when needed under direction of manager
  • Assist vendors in getting to appointments and following up on progress of self-identified goals
  • Advocate on behalf of vendors to service providers, landlords and support networks
  • Provide vendors with requested documentation as needed
  • Coordinate the distribution of the Emerald City Resource Guide

Administrative and Documentation (10%)

  • Maintain current records in Vendor Database and Internal Blog
  • Participate in weekly vendor staff meetings


·   Passionate commitment to social and economic justice and Real Change’s mission

·   Two years of experience with homelessness or poverty (personal or professional)

·   Experience navigating homeless support services

·   Attention to detail

·   Experience in conflict management and de-escalation

·   Strong interpersonal and written communication skills

·   Computer proficiency

·   Proven experience in multi-tasking and meeting deadlines

·   Flexibility necessary to be successful in an unstructured, busy, and sometimes loud workspace


Compensation: $38,500+ DOE. Excellent benefit package, including three weeks paid vacation, medical, dental and vision coverage, company funded retirement plan and a $600 annual professional development budget. 

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please email your resume and cover letter to with the subject line Vendor Support Specialist.

Real Change is an equal-opportunity employer. We actively recruit persons of diverse backgrounds and support the retention and advancement of diverse persons within the organization. We believe that having a board, staff, and volunteer corps with diverse personal and professional backgrounds enhances our ability to meet our mission and creates a vibrant environment where individuals can learn, grow and thrive.

Real Change is committed to providing an inclusive workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission. We are committed to fostering and supporting a workplace culture inclusive of people regardless of their race, ethnicity, national origin, gender, sexual orientation, socio-economic status, marital status, age, physical abilities, political affiliation, religious beliefs or any other non-merit fact, so that all employees feel included, equally valued and supported.