Case Manager

Job Type

Full Time



Application Deadline:



New York
New York
United States


Job Summary

Day One seeks a highly motivated and organized individual to provide direct services to survivors of Intimate Partner Violence (IPV). Case management responsibilities include safety planning, advocacy and support to clients in navigating resources and connecting to services. This position will work closely with direct services staff and will report to the Senior Staff Social Worker.


Day One Overview

Since 2003, Day One has devoted its full resources to preventing intimate partner violence (IPV) among young people. Day One partners with New York City youth to end IPV through a combination of preventive and direct services. Our multi-disciplinary approach brings together a highly collaborative staff with expertise in legal, social service and education service provision. Serving New York City youth up to 24 years of age, our Direct Services Program provides direct legal representation, advice and information, individual and group counseling and case management services to survivors.


Day One is a growing and vibrant organization that is fully committed to continuing its work to support young people. This position will serve as the primary point person for supporting clients in their access to resources and addressing their case management needs. The Case Manager will also offer outreach and administrative support to our Direct Services team.


Day One recognizes that anti-violence work is emotionally demanding and professionally complex. We strive to create an office culture that invests in the wellness of staff and leads to employee sustainability. Office policies are designed to promote healthful practices and establish a supportive and collaborative environment for and among staff.

Responsibilities include, but are not limited to:

  • Conduct full intakes and assessment for clients, which include safety assessment and crisis intervention
  • Provide information and complete applications for OVS victim compensation
  • Provide housing assistance which can include shelter advocacy, housing applications and/or other supportive services around permanency
  • Provide advocacy with institutions, which can include, but are not limited to, the courts, NYPD, HRA, the Administration for Children’s Services, DOE and other community based programs and institutions
  • Provide accompaniment to important appointments that can include court appearances, HRA certification and NYCHA eligibility interviews
  • Remain aware of trends and policy changes which can impact client access to resources
  • Maintain client confidentiality
  • Maintain well organized client case files and electronic data entry
  • Contribute to conversations related to program growth, strategy and evaluation
  • Help create and maintain a diverse, equitable and inclusive workplace and learning environment and commit to principles against racism and combating gender inequality

Requirements & Qualifications:

  • Bachelor's degree, preferably in liberal arts or the social sciences and/or 3+ years of equivalent experience
  • Bilingual in Spanish required
  • Enthusiasm for Day One’s mission and an ability to think outside the box
  • Exceptional written, verbal and organizational skills
  • Excellent judgment, attention to detail and time management skills
  • Experience with Microsoft Office, data management systems and Salesforce a plus
  • Ability to work creatively in independent and collaborative settings


Salary and Benefits

Salary is competitive and dependent on experience. Day One offers a benefits package that includes health, dental, vision, 401k with match, life insurance, flexible spending accounts and generous vacation.

Level of Language Proficiency

  • Bilingual in Spanish required.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Application Process

Please send a resume and a cover letter, including your gender pronouns, to Natalie Rentas, Senior Social Worker, at with the title Case Manager in the subject line. We regret that only applicants considered for the position will be contacted by Day One.

Day One does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We are genuinely committed to these principles of equity and inclusion, which are core to our organizational culture and our approach to service. To truly make a difference, we must ensure that our staff, partners, volunteers and supporters reflect the communities in which we work.