Job Type

Full Time



Start Date



1490 El Camino Real
Santa Clara
United States


JOB TYPE: Full-time


LOCATION: Santa Clara Office

Position Description: The Conflict Resolution Specialist provides counseling regarding tenant/landlord rights and coordinates dispute resolution services within an  assigned local jurisdictions. Fluency in Spanish desired.


Supervisor/Manager:  Dispute Resolution Programs Director





a.   Develop sufficient expertise in California state and local Landlord-Tenant law as well as in dispute resolution subject matter to be able to provide counseling in response to initial inquiries from parties, with follow up conciliation and mediation services, and information and referral to appropriate alternative resources

b.   Maintain accurate and complete case management database records and information and referral records for all cases and calls, including referral source

c.    Correctly follow procedures for follow-up activities, including program letters and emails sent to parties, with all necessary documents and attachments.

d.   Fulfill all logistical requirements for mediation sessions, including obtaining a mediator, mailing the proper forms to the mediator and the parties, room scheduling, and confirmation with the parties, and collecting all post-mediation forms and follow up.

e.   Conduct community outreach and education on landlord/tenant and dispute resolution program issues to residents, non-profit agencies and other community organizations, and act as the agency liaison with government officials and other organizations.

f.     If necessary, conduct volunteer mediator recruitment, guidance and/or training.

g.   Prepare and submit activity reports on a quarterly and annual basis to funding sources

h.   Work cooperatively with other conflict resolution specialists to achieve agency objectives, including attending staff meetings, and working on special team and individual projects to further the mission of the agency

i.     Perform other miscellaneous work as assigned, including answering phones, recording and compiling data, attending meetings and participating in training programs.

j.     Assist in other projects as needed.


Skills & Experience



§ Candidate must have a desire to work and interact with, as well as demonstrate respect for, individuals and groups without regard to race, religion, sex, color, national origin, sexual orientation, familial status, or disability.

§ Bachelor’s degree required and Master’s degree in Law, Human Services, Dispute Resolution or related field desired



§ Dispute Resolution/Mediation experience or training



§ Excellent oral, written communication and presentation skills. Fluency in Spanish desired.

§ Excellent computer skills (Microsoft Office software)

§ Organized and able to maintain accurate records with attention to detail

§ Highly motivated, and capable of working in a busy environment

§ Capacity to work without close supervision, with an active case load and short timelines

§ Willingness to occasionally participate in evening and weekend events is expected




·Deal with clients and other employees professionally at all times

·Develop and maintain sufficient expertise in landlord-tenant law and dispute resolution skills, such as conciliation, mediation and facilitation

·Develop and maintain knowledge of referral options and resources


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please email resume to with "CRS&RRC Santa Clara" in the subject line.