RESEA Services Manager

Posted by
Published 22 days ago

Position:  RESEA Services Manager  

Salary Grade: 5  

Supervises: 3 employees

Reports to: Director of Operations  

FLSA: Exempt  

POSITION SUMMARY: Under the direction of the Director of Operations, the RESEA Services Manager will provide leadership to the RESEA team ensuring a compliant and customer-focused RESEA program for MassHire. The manager will also deliver direct services to assist customers who are receiving unemployment benefits with program compliance to ensure the continuation of their benefits. In collaboration with the Career Center team, the manager will assist job seekers from diverse backgrounds and levels of experience to conduct successful job searches and obtain employment. The RESEA Services Manager is part of a larger JVS team, all of whom are supporting the education, training, and employment needs of clients and employers. 


· Ensure quality control related to program content and delivery  

· Oversee programmatic systems and compliance 

· Generate strategy and solutions in response to unforeseen and planned changes, setbacks and challenges  


Accountability and Results Focused:  

  • Ensures all Career Navigators delivering RESEA services are up to date on policies and procedures
  • Ensures Career Navigators delivering RESEA services understand and apply knowledge of local and national labor market trends to assist job seekers to identify career opportunities
  • Generates monthly, quarterly and annual reports as needed for the program 
  • Monitors team performance and stakeholder satisfaction; uses results to make modifications and enhancements to services 


Program leadership:  

· Models expected behaviors for JVS staff and clients   

· Assists staff in managing unforeseen changes, setbacks and challenges in a professional and productive manner  

· Assists staff in areas of difficulty and provide additional support when needed  

· Assesses program success and stakeholder satisfaction, use results to make modifications and enhancements to services  

· Creates a work environment where all staff and clients feel heard, can express ideas, learn, problem solve and succeed

  • Leads program planning meetings and team-based projects  


Building Relationships, collaboration and teamwork:  

  • Supports and promote the mission and philosophy of JVS both internally and outside the agency.
  • Functions as part of both the JVS and MassHire teams to provide high quality employment services
  • Actively participates in continuous quality improvement efforts, team building efforts, and serves as a liaison with clients, including hearing and resolving complaints or grievances
  • Conducts 1:1 meetings with job seekers and assesses customers’ needs through interview, observation, and examination of records
  • Ensures division alignment with Partnering for Impact initiative by establishing relationships with key stakeholders (clients/students, employers, partner organizations, funders) and work collaboratively in a structured and on-going manner  
  • Works collaboratively with and encourages collaboration between JVS departments and divisions to ensure agency performance goals are met  

· Communicate regularly with Supervisor to ensure successful program performance  

· Provide leadership and exemplify resolving disagreements and conflict in a professional and productive manner   

  • Attends and actively participates in staff meetings and team- based projects


  • Understands and promotes policies and best practices of Massachusetts One-Stop Career Center Charter
  • Using the MOSES database, tracks all activities and develops expertise in the software

· Demonstrates a professional demeanor with strong customer service skills  

· Communicates effectively verbally and in writing with compassion and professionalism.  

· Exercises discretion in handling confidential information  

· Participates in meetings, in-service trainings, team-based project, committees  

· Communicates regularly with Supervisor to insure smooth delivery of services.  

· Performs other duties as assigned or requested.  



  • Minimum 3 years’ experience in managing programs and staff  
  • Excellent interpersonal, customer service, and communication skills.   
  • Advanced data collection and database skills 
  • Strong organizational, planning and time management skills.   
  • Excellent ability to manage portfolio of services including reporting to meet contract and customer outcomes.  
  • Willingness to work in a team based, customer centered environment.   
  • Past experience working in a diverse, high profile, dynamic, high volume environment strongly desired.   
  • Demonstrated competence in providing leadership and supervisory functions in a team structured, customer centered environment.   
  • Bilingual candidates preferred.  
  • Commitment to quality a must.  
  • Demonstrated ability to work independently  

EDUCATION REQUIRED: Bachelor’s Degree preferred or equivalent experience in Program Management, Customer Service or Sales related field.  


Promotes Agency  


Building Relationships, Collaboration and Teamwork  

Adapting to Change  

Accountability and Results Focused  

Communication Skills  

Cultural Competency and Respect  




Strategic program planning  

Setting programmatic vision  

Quality Improvement  



  • Reading  
  • Language   
  •  Detailed work  
  • Math  
  • Confidentiality  
  • Multiple concurrent tasks  
  •  Problem Solving  
  • External contacts  
  •  Verbal and Written communication  


  •  Sitting  
  •  Attendance  
  •  Speaking  
  • Listening   
  •  Travel to employer sites  

WORKING CONDITIONS: Regular local travel, evening hours and some weekend availability required.  

JVS CULTURE: JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.  


Position:  RESEA Services Manager  

Salary Grade: 5  

Supervises: 3 employees

Reports to: Director of Operations  

FLSA: Exempt  

POSITION SUMMARY: Under the direction of the Director of Operations, the RESEA Services Manager will provide…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    2-Year Degree Required


75 Federal Street, Boston, MA 02110, United States
3rd Floor

How to Apply

Please apply directly on our website with your resume and cover letter.

Please apply directly on our website with your resume and cover letter.

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