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Donor Retention Associate

Posted by
Tunnel to Towers Foundation
|
Staten Island, NY
New
|
Published 25 days ago

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country.

The Donor Retention Associate position will be instrumental in supporting the Foundation by responding to donor inquires and reaching out to lapsed donors in an effort to engage them again in support of our Foundation and its mission. The goal is to ensure excellent service standards and maintain a trusting relationship with donors and supporters.

The Foundation’s rapid growth is built upon dedication, talent and commitment of our people. Our culture requires individuals with a team-work orientation environment with demonstrated ability to adapt, overcome and achieve in a fast-moving, fast-growing, startup-like environment.


Duties and responsibilities


• Actively engage with donors as part of retention program outreach and account maintenance.

• Complete daily processes related to donor gift processing, including maintaining monthly giving program donor accounts, processing adjustments and reconciling requests received both electronically and via phone.

• Preparing correspondences and fulfilling requests to ensure donor satisfaction.

• Implement all back-office aspects of the collection process, including but not limited to large volume of phone calls; creating, maintaining and closing donor and supporter accounts as needed in Foundation CRM system.

• Regular system reporting and analysis.


Qualifications

• Bachelor’s degree preferred.

• Excellent communication skills.

• Ability to multi-task, prioritize and manage time effectively.

• Detail-oriented, organized, and self-motivated.

• Proven customer support experience.

• Familiar with CRM systems (i.e. Kindful, Salesforce), online event registration platforms (i.e. GoFundMe, Classy, Eventbrite)


Working conditions

Special Working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events such as: NYC Tunnel to Towers Run, golf outings, and other fundraising events, as required.


The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the…

Details at a Glance

  • Time Commitment
    Full Time Schedule

Benefits

403 (b), 403(b) matching, Dental insurance, Disability insurance, Health insurance, Paid time off, Parental leave, Vision insurance

403 (b), 403(b) matching, Dental insurance, Disability insurance, Health insurance, Paid time off, Parental leave, Vision insurance

Location

On-site
2361 Hylan Blvd, Staten Island, NY 10306, USA

How to Apply

Kindly submit a cover letter along with your resume to t2t.resume@tunnel2towers.org

Please also include the job listing title in the email subject.

Kindly submit a cover letter along with your resume to t2t.resume@tunnel2towers.org

Please also include the job listing title in the email subject.

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