Program Coordinator

Job Type

Full Time




new york
United States


The Program Coordinator will report directly to the Managing Director. She/he will provide oversight and management of the day to day activities and staff supervision of the Short Term Housing and Vocational Education Programs.

The Program Coordinator will manage all areas related to occupancy (intake and pre-placement activities for clients, assessing client readiness for Short Term Housing), Rent Collection (including tracking income, facilitating case conferences) , Staff Supervision, and working with the Managing Director to identify barriers and strategies to increase staff and client success in Program.  

This position will be responsible to train and oversee Case Management staff to ensure all service deliverables are completed as required by the contact. This includes a minimum of 4 groups and a CAB meeting each month.

This position will provide administrative supervision and oversight to the Vocational Education Program within the Housing Division. This includes supervision of direct staff, development of program performance goals, oversight of strategic program development, and insight and scrutiny around program performance and ongoing program improvement.

The Program Coordinator will assist the Managing Director with administrative tasks of in the Supportive Housing Division. This includes: monthly DDS, monitoring occupancy and rent collection, and assistance with preparation of reports to the funder as needed. S/he will act as liaison between case management staff and maintenance staff. S/he will be required to facilitate case conferences and case management interventions in the field with staff and/or program members. S/He will be responsible for all compliance standards of both Harlem United and Transitional Housing requirements.

Essential Job Functions

The following duties are mandatory requirements of the job:

q Supervises Case Manager staff and monitor case recordings to ensure that Harlem United Housing Program case records are in compliance by conducting monthly data driven supervision.

q Oversees program occupancy by conducting intake assessments, including: Psychosocials, drug and alcohol histories, and life skills assessments.

q Assist in the completion of reports to funders as needed.

q Attend regular operations meetings (as needed) and facilitate communication between CM and maintenance staff in resolving maintenance issues that require case management intervention.

q Ensure staffs are monitoring clients’ progress through scheduled office visits, home visits, phone contact, and advocacy, as well as anticipating and dealing with crisis situations.

q Ensure staffs are conducting timely treatment and care planning which includes medical, housing, and psychosocial goals.

q Complete monthly chart audits and discuss barriers and strategies in staff supervision and discuss realistic time frames for change (DDS).

q Network with other HIV/AIDS related community based organizations for information sharing and referral development.

q Participate in regular supervision with Managing Director; attend interdisciplinary team meetings (Triad), monthly agency staff meetings, and other internal staff meeting as required. Develop skills and increase knowledge as provided by training and other educational tools.

q Participate in regular administrative and clinical supervision and seek opportunities for developing skills and increasing knowledge as provided by supervisor, training, or other educational tools and services.

q Identify, share, and implement ongoing systems as necessary to monitor requirements of Short Term Housing and Vocational Education Programs. 

q Participate in the hiring process for new staff members and provide thoughtful and essential training for all new staff, as well as identify necessary trainings for existing staff.

q Any other duties as assigned related to program performance or funding requirements


Education and Certification

Masters in Social Work or related field is required with a working knowledge of mental health/substance use issues and interventions or 5 years experience in direct case service. Solid oral and written communication skills, good time management, and good interpersonal skills are required. An interest in professional growth within a health-driven social service agency is encouraged.  Supervisory experience and additional certificates or trainings a plus.


Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:

q Strong computer literacy (e.g., Microsoft Word, excel, outlook, power point, etc…)

q  Excellent case management skills and experience working as a case manager strongly recommended.

q  Experience working with people living with HIV/AIDS who suffers from co-morbidities of substance abuse and mental illness

q  Superior written and verbal communication skills

q  Leadership and team-building skills

q In an emergency, willing and able to provide services outside of normal business hours

q Bilingual (English/Spanish) preferred. 

Professional Level


Minimum Education Required

4-year degree