Located in Ozone Park, Queens, the Queens Drop-In Center/Safe Haven serves as a temporary and immediate place for street homeless individuals to come in from outside to receive respite, social services, food, and shower. In addition to the Queens outreach program, the site will house both a drop-in center and a safe haven for chronically street homeless adults. The Clinical Coordinator reports to the Program Director and will oversee clinical and case management services to drop-in center clients. The Clinical Coordinator is responsible for intake and assessment, ongoing treatment and service planning, and coordination of care regarding clients’ service needs. The Clinical Coordinator will liaise with the onsite medical/psychiatric provider to ensure that clients’ needs are met, and that referral and access to care are executed efficiently. The Clinical Coordinator will maintain excellent working relationships with colleagues in Breaking Ground’s street outreach and safe haven programs. The Clinical Coordinator will provide clinical supervision to a team of Case Managers and will participate in agency wide serious incident review meetings, clinical workgroup meetings, and relevant trainings.
Essential Duties & Responsibilities:
- Provide clinical direction and leadership to the program; Help troubleshoot, problem-solve, and strategize solutions around client engagement and challenging behaviors.
- Manage staff and promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement within 90 days of entering the Drop-In Center
- Oversee development & implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
- Assess and evaluate client functioning
- Supervise and conduct case conferences.
- Coordinate delivery of care with multiple service providers, particularly outreach teams
- Work collaboratively with outreach teams to ensure individuals succeed in the drop-in center while transitioning to either transitional or permanent housing and avoid a return to homelessness
- Participate as part of the program management team to provide guidance and support to front-line staff, including security and house managers, in managing difficult situations and successfully de-escalating conflict
- Performs other related duties as assigned
- LMSW required. LCSW supervision may be available for this position
- Minimum 3 years of experience working with homeless and/or substance using populations
- Housing-based case management experience strongly preferred
- Previous supervisory experience preferred. Entry level Supervisors with strong clinical and assessment skills are encouraged to apply
- Preferred training in CPR and First Aid, Opiate Overdose Prevention, Fire safety Systems, crisis intervention, de-escalation
- Valid driver’s license with a driving record that is in good standing. Maintaining a good driving record (as defined by the organization) is a condition of employment.
- Proficiency in motivational interviewing techniques preferred
- Superb collaborative skills; Ability to work successfully with a wide range of internal and external stakeholders
- Creativity, strong problem-solving ability
- Demonstrated success in working in a fast-paced environment
- Ability to delegate and motivate both staff and residents
- Ability to communicate (verbally and written) with diverse populations and stakeholders
- Proficient with Microsoft Office Suite; Experience and proficiency with property management and case management software
- Prior experience with Foothold software preferred
- Demonstrated experience and success in working with diverse individuals and special needs populations
- Bilingual Spanish/English is preferred