Volunteer Program Coordinator

Job Type

Full Time


Minimum: $58,185.00
Maximum: $58,185.00




165 8th Street
San Francisco
United States



The Volunteer Program Coordinator is responsible for the execution of the ECS Volunteer and Donations Program, with three core responsibilities:

1. Oversee the volunteer program by designing trainings and curriculum that enhance the volunteer experience. As well as create, coordinate, manage and execute an exciting calendar of community enhancing volunteer opportunities.

2. Oversee the donations program by assessing and evaluating the acquisition and distribution of donated goods.

3. Collaborate with the Fund Development Team and ECS Program Directors to outreach, cultivate, and manage meaningful relationships with constituents such as corporations, organizations, individuals, communities of faith, and school groups with the purpose of cultivating community engagement and partnerships to support ECS’ core mission.


1. Develop and carry out volunteer recruitment, screening, application, selection and orientation/training processes, and supervision for volunteers. Work closely with ECS Directors and staff at all program sites to identify needs that could be well supported by volunteers and develop new volunteering opportunities for individuals and for groups.

2. Develop various services to be provided by volunteers and appropriately match organization/departmental needs with volunteer interests and capabilities. Develop volunteer position descriptions in consultation with site staff and Fund Development Director.

3. Work with volunteers individually and in small groups. Assess experience, skill level and limitations of volunteers to successfully engage them in meaningful service.

4. Regularly promote one-time and recurring volunteer opportunities by sharing volunteer job descriptions through available recruitment tools (HOBA, Volunteer Center, Idealist, social media etc.)

5. Develop, administer, and review policies, procedures and standards of volunteer service which guide the volunteer programs and services, and reflect the overall values of the organization.

6. Independently orchestrate and carry out agency-sponsored volunteer activities and events, providing supervision and training of volunteers including individuals and corporate partners, small and large groups, covering a wide range of ages and abilities.

7. Develop and implement recruitment strategies which will attract volunteers – both individuals and groups -- who are valuable resources for all departments across ECS work sites.

8. Develop relationship with organizations that promote individual volunteerism as sources of referral and work in coordination with the Corporate Giving Manager to deepen relationships with corporate social responsibility leads in the business community and with organizations that organize group volunteering opportunities.

9. Survey ECS staff regularly to assess and identify needs for volunteer assistance and recommend the most efficient use of volunteers. Create a clear structure and well-defined volunteer positions with feedback from staff.

10. Coordinate and conduct ECS staff training regarding the value and effective use of volunteers, including familiarity with the Volunteer Policies and Procedures Manual.

11. Maintain the Rotunda volunteer scheduler as well as electronic log-in system for tracking volunteer hours. Uploads and correctly does all new volunteer names and contact information in Raiser’s Edge and email marketing program on a weekly basis.

12. In collaboration with the Fund Development Team and ECS Directors, plan the ECS Holiday Drive. Coordinate the successful execution of the Holiday Gift Drive.

13. Act as liaison between the agency and the community, including but not limited to a) speaking to community and corporate groups to present information on agency history, needs and volunteer opportunities; and, b) ensure program staff are prepared for arrival of volunteers and all necessary tools, resources, supplies, and materials are readily available and volunteers understand details and expectations.

14. Plan and oversee volunteer events from visioning stage to execution, taking into consideration budget and staff availability. Partner with the Communications Manager to implement communications strategies that facilitate increased community awareness and engagement for the organization.

15. Conduct tours of ECS facilities for volunteers, guests, and special groups, as needed.

16. Conduct monthly Volunteer Orientation and develop volunteer training tools and curriculum as needed, including public education around issues of homelessness, mental illness, and other relevant topics.

17. Play a key role in the planning of ECS events which will integrate the use of volunteers.

18. Create opportunities and events to highlight and recognize volunteers and appreciate them for their longevity with the organization.

19. Run and assess monthly reports on in-kind donations and make recommendations to increase the quantity and quality of donations going to ECS guests and residents.

20. Coordinate with the Communications Manager to promote the impact of corporate groups, and individuals who volunteer at ECS.

21. Coordinate with the Individual Giving Manager to create timely follow-up messages that thanks volunteers appropriately, educates them further about homelessness and poverty and the work of ECS, and solicit them for their first financial gift.

22. Ensures that volunteer check-in procedures are followed and records of volunteer hours are maintained.

23. Support social media

24. Support photo cataloging



 Position requires a Bachelor’s degree and a minimum of two (2) years of experience in program coordination in the non-profit arena, preferably with volunteer services or fundraising.


 Demonstrated ability to effectively recruit and work with volunteers

 Highly organized, self-motivated, with the ability to affect change

 Strong project management skills including planning, coordination, communication and implementation

 Demonstrated customer service skills

 Ability to take initiative and work independently

 Ability to multi-task in the execution of simultaneous activities and events

Sound decision-making capability

 Ability to lead, motivate, and participate on teams; flexible and able to influence and negotiate

 Strong written, verbal, and interpersonal communication skills

 Effective at oversight of large group activities, staff and volunteer events

 Competence and comfort in outreach to a variety of volunteer sources.

 Demonstrated attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations

 Passion and enthusiasm for the mission of ECS

 Computer proficiency (Windows, MS Word, Excel, Social Media Platforms), will receive training in Raiser’s Edge


Must secure finger image screening and annual TB screening. Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, daily travel to various sites, and lifting of up to 25 lbs.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco’s Fair Chance Ordinance.



Competitive salary and generous benefits offered.

Professional Level


Minimum Education Required

4-year degree

How To Apply


To apply for any of the above-mentioned positions, please send a cover letter and resume to

Justin Hurd, Human Resources

165 8th Street, San Francisco, CA 94103

Email: jhurd@ecs-sf.org

Or you may fax your letter and resume to fax number (844) 849-5323

Please include the Position Number of the position for which you are applying.