The Mortgage Foreclosure Prevention Program Housing Counselor provides day-to-day guidance and oversight of foreclosure prevention counseling services to homeowners residing in Hennepin County. Serves as internal subject matter expert in area of Mortgage Foreclosure Prevention. Provides effective client counseling. Prepares and distributes internal financial and program reports for internal and external audiences in consultation.
- Serves as Foreclosure Prevention Counselor for MFPP Hennepin County clients
- Executes intake process; appropriately assess applicant qualifications and service needs. Conducts group intake and in-person client meetings as needed
- Implement client action plans to achieve stable housing situations
- Advise clients about mortgage foreclosure statutory timelines, procedures and general processes related to their financing and current status with lenders
- Track clients’ progress against action plans. Prioritize client service based on pending critical foreclosure process milestones. Maintain regular contact with clients throughout the service period
- May provide support to Housing Counselors with any questions and concerns regarding disposition of client situations
- Support client and data-tracking systems
- Support orderly client files for all clients, including secure file-destruction as needed
- Document all activities related to client service, including client phone conversations and meetings; actions taken with parties associated with clients, etc.
- Support and update CRM systems with current applicant and client information
- Ensure reliability and integrity of client file and data tracking systems
- Maintain orderly client files for all clients, cleaning out outdated files as needed
- Update CounselorMax database system for current applicants and cases
- Complete updates to Access data base system
- Responsible for reports required by funders, TCHFH leadership and other stakeholders.
- Continue to explore and expand revenue growth opportunities.
- Other duties as assigned.
- Stays current in field and monitors range of existing/new programs and loss mitigation tool
- Participates in webinars and meetings required by intermediary, MN Homeownership Center for continuation of funding.
- Stays up to date on trainings and to provide clients with the most effective resources and tools
- Community Outreach and Marketing
- Supports outreach and marketing events, neighborhood outreach, and utilizing multiple forms of media.
- Track all outreach and events in Access
- Assist with identifying potential organization partners to assist MFPP clients
- Minimum 2 years’ experience working with a financial, non-profit, community development organization or other related field that involved dealing with the public
- Minimum 2 years serving clients of diverse races, cultures, and economic backgrounds in a human service setting
Knowledge, Skills, and Abilities:
- Exemplary assessment and independent judgment skills and techniques
- Proficient in computer applications including Microsoft Office Suite
- Knowledge of real estate, mortgages, foreclosure, and household budgeting preferred
- Experience with Counselormax preferred
- Familiarity with human service networks in the Metropolitan area preferred
- MN Mortgage Foreclosure Prevention Association (MMFPA) Certification, preferred but not required
- Excellent oral and written interpersonal communication skills
- Effectively and diplomatically work with a variety of people and personalities
- Proven ability to work with people in high-stress situations
- Multi-task and ensures own work assignments are completed within established deadlines
- Organized, detail-oriented, customer focused and intellectually flexible
- Proficient at process-management and negotiation skills
- Possess strong analytical, critical thinking and math skills
- Work at a desk on a telephone and computer for extended periods of time
Most of the work is performed in an office environment, with rare visits to home sites, with possible exposure to dirt, dust, dampness, fumes, odors and potentially extreme temperature.
· Non-exempt, hourly position $20.50 to $22.00 Temporary full-time, 12-month position, start date October 1, 2021 – with full benefits.
Twin Cities Habitat for Humanity is an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their age, race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, national origin, marital status, status with regard to public assistance, membership in a local human rights commission, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
Twin Cities Habitat’s policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, we maintain an affirmative action program through which we take good faith efforts to recruit, hire and advance in employment qualified minorities, women, persons with disabilities, Vietnam era veterans, and other protected veterans.