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MFPP Housing Counselor

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Published 24 days ago

Job Summary

The Mortgage Foreclosure Prevention Program Housing Counselor provides day-to-day guidance and oversight of foreclosure prevention counseling services to homeowners residing in Hennepin County. Serves as internal subject matter expert in area of Mortgage Foreclosure Prevention. Provides effective client counseling. Prepares and distributes internal financial and program reports for internal and external audiences in consultation. 

 

RESPONSIBILITIES

Internal Operations

  • Serves as Foreclosure Prevention Counselor for MFPP Hennepin County clients
  • Executes intake process; appropriately assess applicant qualifications and service needs. Conducts group intake and in-person client meetings as needed 
  • Implement client action plans to achieve stable housing situations
  • Advise clients about mortgage foreclosure statutory timelines, procedures and general processes related to their financing and current status with lenders
  • Track clients’ progress against action plans. Prioritize client service based on pending critical foreclosure process milestones. Maintain regular contact with clients throughout the service period
  • May provide support to Housing Counselors with any questions and concerns regarding disposition of client situations
  • Support client and data-tracking systems
  • Support orderly client files for all clients, including secure file-destruction as needed
  • Document all activities related to client service, including client phone conversations and meetings; actions taken with parties associated with clients, etc.
  • Support and update CRM systems with current applicant and client information
  • Ensure reliability and integrity of client file and data tracking systems 
  • Maintain orderly client files for all clients, cleaning out outdated files as needed
  • Update CounselorMax database system for current applicants and cases
  • Complete updates to Access data base system 
  • Responsible for reports required by funders, TCHFH leadership and other stakeholders. 
  • Continue to explore and expand revenue growth opportunities. 
  • Other duties as assigned.

 

External Relations

  • Stays current in field and monitors range of existing/new programs and loss mitigation tool
  • Participates in webinars and meetings required by intermediary, MN Homeownership Center for continuation of funding. 
  • Stays up to date on trainings and to provide clients with the most effective resources and tools
  • Community Outreach and Marketing
  • Supports outreach and marketing events, neighborhood outreach, and utilizing multiple forms of media. 
  • Track all outreach and events in Access
  • Assist with identifying potential organization partners to assist MFPP clients

QUALIFICATIONS

Experience:

  • Minimum 2 years’ experience working with a financial, non-profit, community development organization or other related field that involved dealing with the public
  • Minimum 2 years serving clients of diverse races, cultures, and economic backgrounds in a human service setting

Knowledge, Skills, and Abilities:

  • Exemplary assessment and independent judgment skills and techniques
  • Proficient in computer applications including Microsoft Office Suite
  • Knowledge of real estate, mortgages, foreclosure, and household budgeting preferred
  • Experience with Counselormax preferred
  • Familiarity with human service networks in the Metropolitan area preferred
  • MN Mortgage Foreclosure Prevention Association (MMFPA) Certification, preferred but not required

Competencies:

  • Excellent oral and written interpersonal communication skills
  • Effectively and diplomatically work with a variety of people and personalities
  • Proven ability to work with people in high-stress situations
  • Multi-task and ensures own work assignments are completed within established deadlines
  • Organized, detail-oriented, customer focused and intellectually flexible
  • Proficient at process-management and negotiation skills
  • Possess strong analytical, critical thinking and math skills

PHYSICAL REQUIREMENTS

  • Work at a desk on a telephone and computer for extended periods of time

WORK ENVIRONMENT

Most of the work is performed in an office environment, with rare visits to home sites, with possible exposure to dirt, dust, dampness, fumes, odors and potentially extreme temperature.

COMPENSATION 

· Non-exempt, hourly position $20.50 to $22.00 Temporary full-time, 12-month position, start date October 1, 2021 – with full benefits. 

AA/EOE

Twin Cities Habitat for Humanity is an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their age, race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, national origin, marital status, status with regard to public assistance, membership in a local human rights commission, or status as a qualified individual with a disability or Vietnam era or other protected veteran. 

Twin Cities Habitat’s policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, we maintain an affirmative action program through which we take good faith efforts to recruit, hire and advance in employment qualified minorities, women, persons with disabilities, Vietnam era veterans, and other protected veterans.

Job Summary

The Mortgage Foreclosure Prevention Program Housing Counselor provides day-to-day guidance and oversight of foreclosure prevention counseling services to homeowners residing in Hennepin County. Serves as internal…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Temporary
  • Start Date
    October 1, 2021
  • Application Deadline
    September 30, 2021
  • Education
    High School Diploma Required
  • Professional Level
    Entry level

Salary

USD 42,640 - USD 45,760

Benefits

We care deeply about our employees, and know that strong, holistic support is good for staff and good for Habitat's mission. Check out our generous employment package:

Stay healthy

  • Freedom to choose one of our three medical plans:
  • two open-access copay plans
  • one high-deductible health plan with health savings account and free premiums for employee-only coverage
  • Free primary care home visits & virtual healthcare
  • Dental plan with orthodontia coverage and free premiums for employee-only coverage
  • Free preventative care, dental exams, and eye exams
  • Vision plan
  • Coverage available for your spouse, domestic partner, and/or eligible dependents
  • Pet insurance (because we know the health of your pet is important too)

Plan for the future

  • 401(k) retirement plan with company match
  • Flexible spending accounts
  • Health savings accounts
  • Short-term and long-term disability insurance at no cost to you
  • Life insurance at no cost to you
  • Supplemental life insurance available for purchase
  • Tuition reimbursement

Enjoy time off

  • Paid vacation days to recharge:
  • 1st through 2nd year: 20 days per year
  • 3rd through 5th year: 25 days per year
  • 6th year and beyond: 30 days per year
  • Paid sick time to get better fast:
  • 12 days per year regardless of employment length
  • Nine paid holidays to celebrate: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Juneteenth, Labor Day, Thanksgiving Day, Day after Thanksgiving Day, Christmas Day. Our robust vacation package recognizes employees’ diverse needs for time off beyond these eight paid holidays.


We care deeply about our employees, and know that strong, holistic support is good for staff and good for Habitat's mission. Check out our generous employment package:

Stay healthy…

Location

Temporarily Remote
Work must be performed in or near Saint Paul, MN
Associated Location
St Paul, MN, USA

How to Apply

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